blocking a number

[dbog37]

I followed the steps word for word to block someone's number but when I hit submit it says unable to process request at this time, try back latet

[vzw_customer_support]

dbog37, having the ability to block a number is imperative. Our apologies it seems to be having some issues but no worries! Help is here. Let’s work together to see what’s going on. I know it’s been a couple of days and just checking, are you still having the issue? Were you attempting to do this via computer, laptop, tablet, phone? What’s the internet browser you were using?

TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

I'm having the same issue. For a few weeks I've been trying to add just one number to block. I've tried in the middle of the night when the system should have less users, and in the middle of the day when it's busier. I've tried weekdays and weekends. I have just tried for about 15 minutes straight, but it's been the same "unable" message all this time, every time. No matter what I do I can't block a number on two of my lines. Is this some sort of thing verizon is doing to force me to buy that $4.95 a month family block thing? I just want to block one number, a telemarketer computer that has relentlessly called at all hours.

[vzw_customer_support]

11hockey11

We want this process to be fast and easy. Are you trying to make this change on a computer? If so, what browser are you using? Are you trying to do this on your phone? Have you tried the other phone? Are you using the app?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

I am trying to make the change on a computer, yes. I've tried Safari and Chrome, and the results are the same. And it still can not get a number blocked, still with the same error message.

[vzw_customer_support]

11hockey11

I appreciate this information. When you log in online, are you signed is as the Account Owner, Account Manager or Account Member?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

I'm signed in as the account owner. I'm the only one that signs in on this account, there are no members or anything. I also tried firefox just now. Still, can not block a number.

[vzw_customer_support]

Thank you for all that you've done! How long has this been occurring?
YosefT_VZW
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If my response answered your question please click the orrect nswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

Like I said in my first message on Oct 30, it was a few weeks then. So add 2 more weeks to that.

[vzw_customer_support]

11Hockey11, these blocks are important to you and your family and we want them in place right away. I have sent you a Private Message in hopes of getting this resolved immediately.
LorenB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

The error messages have been the same as psf2835:

Through Block Calls and Messages, when I enter to block a number on  either of the two lines I've been unable to update the error message is -

"We were unable to complete your requested change at this time. Please try again later."

When I try to make the change through any line by clicking "apply to all available lines" the error message is -

"We were unable to complete your requested change at this time. Please try again later.

Changes were unsuccessful for these cell phone

numbers:

xxxxxxxxxx, xxxxxxxxxx

Changes to other lines not mentioned above have been applied successfully."

I tried making the change individually on those two lines, clicking apply to all on those two lines, and also on my other lines which had the block but by clicking to apply to all.

I have tried using multiple browsers, clearing caches and retrying, and I have tried all different days of the weeks, and all times of the day and night.

I have finally gotten the change to go through to one of the two lines (after at least 6 weeks of trying it every other day) but still have one line I can't get the blocked number to go through on. I just receive the same "we are unable to complete your request at this time" error messages.

I just tried it again, and still can not get it to go through on this last line.

I've just received LorenB of Verizon's private message asking for my info to handle this. I will send it right after I post this.

[psf2835]

I also can't add numbers, same message.  Chatted with Verizon and think they are having problems with that application.

[Ann154]

Out of curiosity and to see if it is similar to the issue I had with blocking phone numbers. Do you have the basic non-visual voicemail or do you have visual voicemail?

[11hockey11]

i have basic voicemail.

[psf2835]

I am trying the Visual Voice mail.

[11hockey11]

Yes, they are definitely having a problem with it. By the way, I received email alerts to the first two times someone posted here after my last post, and then they stopped. I tried to get that corrected too, and that isn't working either. I don't care, I just want to be able to block a number from 2 of my lines. It's been going on too long.

[psf2835]

I actually chatted with CSR and they did block 2 numbers for me.  Hopefully now it's working. Haven't tried it yet. But the rep adding the numbers has worked.

[vzw_customer_support]

psf2835,

Let’s keep digging.
I’m not seeing any concerns with adding blocks in our system. Are you doing this through the block settings or our Family Base feature? When was the last time you attempted to add the block? What was the exact error you received?

KatiM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[psf2835]

I got unable to process request at this time, please try again later.  I haven't tried another number yet. Will do that now. Maybe it just had to be activated from Verizons end? 

[psf2835 · Accepted solution]

I tried another number, it is working now   Thank you.  This was through Block settings, computer. Not Family Base Feature.

I do believe it just had to be activated.

[freedomgli]

I'm trying to block [removed] but every time I try I get the same error message: "We were unable to complete your requested change at this time. Please try again later."

Personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator