calls disconnect when trying to call out

rldrumm
Newbie

I have rebooted (off/on) my S5 phone, went through all settings looking for what ever would drop calls found nothing, airplane mode if not on, why can't I make out going calls?

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vzw_customer_support
Customer Service Rep

Rldrumm-


You deserve to have the best connection with us.  Let's work on getting your phone back on track.  When did this issue begin?  What is your zip code?  Are you able to receive calls?  Keep us posted so we can assist further.


EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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rldrumm
Newbie

Talked to Verizon chat, they had me remove battery and sim, reinstall and

now it works

On Jul 7, 2015 10:14 AM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep

Ridrumm-


We're thrilled to hear you're back in business.  Please let us know if we can be of assitance online any time at http://bit.ly/yN1P80.  Thank you so much for being the best part of Verizon Wireless.


EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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