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calls wont connect

buzzeswoman2008

ever since the lolliflop update and mainly for the past week i have had issues with calls being conncected. i have to call the number at least twice before it finally connects. whether its a landline or a cell phone. any reason why this might be happening? Verizon Wireless Customer Support if i wanted to switch to a different phone and not a referrbished one how much would it cost? ive had nothing but problems with my galaxy s5 since i got it last december specially when the lolliflop was released.

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bearone21

check settings, more networks/mobile networks:

mine changed to gsm....i switched it to lte/cdma, removed/replaced the sim card & that resolved the problem.

buzzeswoman2008

will i lose anything on my phone if i do that? or is it as if i took the battery out and reset it?

Verizon_Support

We understand the frustration of dealing with several device issues. What the member mentioned above will not cause you to lose anything on your device. Please give it a try and let us know if it helps.

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

buzzeswoman2008

Verizon Wireless Customer Support i have done everything mentioned and i still have issues with calls connecting only this time its to everyone every time. please help

Verizon_Support

We appreciate you trying these steps. What happens when you make a call now? Can you receive calls? Has this issue been lifted up to technical support?

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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