Child Item

Site Totals

61364 Questions Answered 267 Categories

can't connect to enterprise wi-fi peap

I have work LAN/wi-fi that is PEAP but my new s7 will not connect. I've connected on other samsung/android phones but not the S7. I exchanged the S7 but the new one won't connect either. they both connected to home wi-fi and hotspot and the verizon store wi-fi. I've cleared the partition cached. installed all updates. reset phone and started over. no joy... work IT can't help because they only support work phones which are all Apple.

Comments

Ann154

Does the work wifi require any MAC address authentication?

in_new_mexico

I enter a user ID and a password

ashoknair

My Galaxy Edge S7 is succesfully connected to our corporate network. Used

Security 802.1x EAP

EAP Method PEAP

Phase2 Authentication MSCHAPV2

Good luck!

Verizon_Support

Using Wifi is a great way to limit your data usage. Can you tell me more what happens whne you try to connect to that wifi network?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

in_new_mexico

I just get a message "connecting..." but it never gets to "connected". I talked with work IT guys and they think something generically on the phone isn't set correctly (even though I've tried this now with two S7's - neither worked). Our side never shows an authentication attempt. They wonder if there is a issue with encryption type.

They've said we're WPA2-enterprise/802.1x EAP; EAP method is PEAP; encryption type is AES and authentication method is secured passework (EAP-MSCHAP vs). But I just get "connecting..." I've tried several other android and apple phones and they work but neither Galaxy S7 worked.

Verizon_Support

in_new_mexico,

Thanks for the additional details. That's definitely odd that this continues to happen especially since another user utilizes very similar settings and is able to connect. Are you aware if the device is up to date? Check for software updates by going into Settings, System Updates, & Check for new system update.

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

in_new_mexico

The phone is fully up to date. Since I bought it 2 updates have come out both listing WiFi issues as some of the fixes. No.joy for my phone. Haven't any other s7 users on this network so far so is 0 for 2 for connectivity.

Sent from my Verizon, Samsung Galaxy smartphone

Child Item