cannot see emails in the inbox, but can send emails out. why?

qnv
Newbie

I bought the Galaxy S III about 3 months ago, and have been struggling to set up my personal email (my own domain hosted by godaddy.com).  my gmail accounts sync up nicely from day 1.

Today, a tech rep from Godaddy.com suggested that i turn off wi-fi, and set up the account using the phone connection only.  That seemed to work, and i was able to set up personal email accounts (my own domain).

Issues:  i cannot see any email in the Inbox. Every time i hit the button "load up to 50 more messages", the Update icon would spin for a few seconds, but no emails show up.  the message said "account last synced on date..., time....".  still no emails in the Inbox.

a) i tried using the email software that came with the phone for the  (the icon has an envelope and a red seal in the middle).  the email was correctly set up, i was able to send emails out, but still no emails show up in my inbox.

b) i tried using the K9 email app (downloaded from apps market, free).  the email was correctly set up, i was able to send emails out, but still no emails show up in my inbox.

Does anyone know what i did wrong?  or is something wrong with my phone?

thanks so much for your help

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NuDroidUsrr
Specialist - Level 3

  What are the settings that you have for the "Incoming mail settings"? I also have my own domain setup through Godaddy, and mine is working fine. My settings are:

pop3 server:     pop.secureserver.net

Port:               110

Security:          None

Authentication:  Password

And I use my email address for the username. Is yours setup the same?

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qnv
Newbie

Hi, 

yes, my set up is similar.   I was given the following info when I called GoDaddy Tech Support

imap server:  imap.secureserver.net

Port: 143

Security: none

i also use my email address for the username.

it's really puzzling how i can send emails from cell phone, but cannot see incoming emails on cell phone!

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NuDroidUsrr
Specialist - Level 3

  And I would assume that you can see the new mail in another area like Outlook, or through the web, or something other than the phone?

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qnv
Newbie

good thinking.... I'm trying to set up Outlook 2010 on my desktop.  it's downloading emails from the server, but because i have so many emails up there (50K) for the past few years, it's not functioning properly yet.  i can see the emails and i can move them to different folders (10K emails in Inbox at a time, more get downloaded as i move emails out of the Inbox).  but i cannot send emails out from Outlook on the desktop. 

wonder if these 2 issues are related.

i can see, receive and send emails directly on the server (web) no problem. 

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NuDroidUsrr
Specialist - Level 3

qnv wrote:

good thinking.... I'm trying to set up Outlook 2010 on my desktop.  it's downloading emails from the server, but because i have so many emails up there (50K) for the past few years, it's not functioning properly yet.  i can see the emails and i can move them to different folders (10K emails in Inbox at a time, more get downloaded as i move emails out of the Inbox).  but i cannot send emails out from Outlook on the desktop. 

wonder if these 2 issues are related.

i can see, receive and send emails directly on the server (web) no problem. 

  I would try clearing out your inbox as much as possible, and then try it. Maybe it cannot index correctly to download because there are so many. Just a thought.

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