data rate high past couple days

Kenn_Rosie
Newbie

What would cause my data rate to skyrocket in 3 days? I had transfered some pictures to email and that was all I did and that was yesterday

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tikibar1
Community Leader
Community Leader

Kenn_Rosie wrote:

I go to >settings>data Usage>

and it gives me a chart showing the usage.

Under that chart, what's been using the data?  (you may have to scroll to see the entire list)

btw ... if you check Show Wi-Fi Usage, then you'll see a similar chart for your wi-fi usage once you click the Wi-Fi button beside Mobile.

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tikibar1
Community Leader
Community Leader

Are you sure that the e-mails did indeed send and that they aren't stuck trying to send?

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Klue
Master - Level 1

Just how much did your data raise in MB's?

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Kenn_Rosie
Newbie

seems like a 30 second video I did on the phone is the culprit. It ate up over 1 GB just trying to download to my email account

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Klue
Master - Level 1

Don't see how, I can stream a full movie from Netflix and it will use less than one Gb of data, so there is something more at play here.  Have you gone into your account details about data usage to see what the big data files are?

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Kenn_Rosie
Newbie

I go to >settings>data Usage>

and it gives me a chart showing the usage.

if I touch left corner of phone it opens with the following options:

data roaming

restrict background

auto sync data show wifi usage

mobile hotspots

none of those are checked

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Ann154
Community Leader
Community Leader

You can touch each application listed in the data usage graphics area to see what each application is using.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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tikibar1
Community Leader
Community Leader

Kenn_Rosie wrote:

I go to >settings>data Usage>

and it gives me a chart showing the usage.

Under that chart, what's been using the data?  (you may have to scroll to see the entire list)

btw ... if you check Show Wi-Fi Usage, then you'll see a similar chart for your wi-fi usage once you click the Wi-Fi button beside Mobile.

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Kenn_Rosie
Newbie

thx I scrolled down and  it shows exchange services was 2.24 gb. That was my culprit I guess. So I had tried to download an 30 second video yesterday that I took. Maybe some how it got hung up? that was all I did any different

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