I have heard, and now experienced, that large phone companies like you work hard to get new customers and give them great deals. For those of us who are with you and have been loyal customers for many years, not so much. Here are two examples.
First, I am trying and have been trying for weeks to get a discount since my wife works at a place that is eligible for a discount. She works at American House. Everyone tells me to go to a page on the website for a status update, but the page does NOT give that option. It only gives the option to apply. No one I have spoken to at Verizon seems to have a clue as to what else to say. I was given a phone number but it does nothing but refer me back to the same page! I don't really think Verizon is terribly interested in helping me in this.
Second, I have been trying to change my plan from unlimited to 4 gb, but since I was told that since I am going down, not up, in my usage, I have to wait until next month to make that change. But If I was spending MORE, money, SURE. They would be happy to make it immediate. DOES THAT MAKE SENSE TO YOU??? The website, by the way, doesn't even make it possible to go down in usage. Only up.
It seems that if I want to spend more money, you are all about helping me...right now. If I want to spend less, not so much. I am so disappointed that I will definitely consider moving to another phone company. Maybe, just maybe someone out there actually likes to help customers.
