galaxy s5 incoming calls go to voice mail

[fedavis]

All my incoming calls go to voice mail.  I have checked all the settings and still can get it to work right.

[Dbeden]

Dial *73 and hit send, you should hear a couple of beeps.

[vzw_customer_support]

Getting the reliable service you deserve is of the utmost importance. May I ask if you've attempted the suggestion DDeben put forward? How long has this been occuring?
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[fedavis · Accepted solution]

Thanks for your recommendation.

I used Verizon customer support via a land line.  They walked me through a process and the problem was resolved.

It seems that it had to do with my previous carrier not completely releasing my phone, or that Verizon hadn't set up my phone completely.  My phone calls were going to my old device along with text messages.  In either case it is now resolved and I got an email  notification from my previous carrier that I have been released from them.