I was using it this morning. I pick it up about 15 minutes later, it's off. Won't turn on. Haven't tried the hard reset yet. Hoping there was something else going on. Any suggestions?
See if this helps:
Soft Reset (Frozen/Unresponsive Screen) - Samsung Galaxy S7 / S7 edge | Verizon Wireless
dvcant5,
We want to make sure your device is up and running again. tikibar1 appreicate the wonderful step you have provided dvcant5.
dvcant5, does your device have any physical or water damage? Was there any updates or downloadeds on your device, within 24 hours of this issue with your device not powering on?
LindseyT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
