hard reset

[BRIHOF78]

want to do a hard reset but do not want to lose pictures

phone is locking up

[bearone21]

take the sd card out 1st.

[vzw_customer_support]

BRIHOF78,

Nobody wants to lose precious memories like photos and any other media, so I'd be happy to assist in making sure your data is safely stored before you perform the hard reset on your phone.

If you don't already have Verizon Cloud, I would highly suggest this as an option going forward. For more details on this, check out this awesome resource: http://spr.ly/6587D0dsW. Depending on if you have it already, or how you want to manage it going forward, you'll use the appropriate section within the link.

Alternatively, if you didn't want to go towards the cloud-based route, you can always sync your content to your computer. If you need some assistance with this, here are the instructions on how to get this done: http://spr.ly/6588D0dso.

Do you have any questions on our findings?

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

There are a number of ways to backup your device. If backing up to a cloud storage service is locking or freezing the device, try using a USB connection to a computer to transfer files. 

PaulS_VZW

Follow us on Twitter @VZWSupport If my response answered your question, please click the correct answer question under the response. This ensures other can benefit from our conversation. Thanks in advance for your help with this!