i've never received any txt msg regarding the current return process, have you?

tc2013

Do I have to receive a txt msg from Verizon before i can proceed to the note7 exchange/return?

I've noticed some of you mentioned about receiving a txt msg from Verizon, but i've never get one.

Note: for the first recall in early Sept, i did receive one. But not this time up.

Any idea??

Accepted answers

adriennep_vzw

@Tc2013, that is a great question. I'm here to help. I apologize for all the confusion regarding the Note 7 recall. As a fellow Note 7 owner myself I know how important it is to get the correct answers. Great news, you can proceed with the exchange at this time. Your upgrade date and Device Payment Plan (if applicable) have been reset. You can find more info on the Note 7 recall here Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless .

All comments

Acrillix

They are automatic. Even if you don't get one its OK you can also call and request a recovery box.

tc2013

would rather get an answer from the "real" Verizon Admin(s) for this one. Thanks (but no thanks).

Acrillix

Then you should call Customer Service instead of posting in the Peer to Peer Forums. 800.922.0204

tc2013

You mean I cannot post my question here and waiting for the legit answer from the Verizon staff?

Sounds weird. Who are you? An Verizon forum administrator?

I saw the "ASK QUESTION" tab and so I asked a question and looking for answer from "Verizon staff". What's wrong with it??

Just a heads-up... Everyone in this Note7 forum were/are a little agitated because of the whole Note7 recall fiasco. If you're not sensitive enough about your contribution, please pay a little sympathy to most of the Note7 victims here.

Peace!

adriennep_vzw

tc2013

Thanks adriennep_vzw.

I (finally) got the txt msg yesterday 10/19 afternoon.

Thanks for the update and follow-up.

Weth

Hmm Acrillix was spot on and you had your answer in 90 min. Do you know how many times the rep is wrong and the peer has the real way to do something?