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lollipop update

Since the update, I'm experiencing severe battery drain, cannot turn screen lock off and the "searching for GPS" on the drop down window is SOOOO OOO annoying. Any suggestions???

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Verizon_Support

We want to make sure you can enjoy the latest update, xrayangel. How long is your battery lasting? If you check Settings>Battery, is there an app that stands out? Did you previously have a lock screen set for your device? What happens when you go to Settings>Lock Screen?

AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

xrayangel

Hi AndreasThanks for the reply! I've attached some screenshots that were taken just a minute ago. The battery never lasts more than 5 or 6 hrs. Regarding the lock screen...i didn't have it on during upgrade. I turn lock screen on quite often while I'm at work and away from my desk but then remove it when I return. Sometimes I do this multiple times a day. But now, when I go to unlock, some of the options are grayed out, including the "none" option. Has this changed from the upgrade? This is very annoying When I'm at home and dont need the lock.Also is the any way to turn notification off for the LOCATION? I would like to have my location on but very annoying on the drop-down. It is constantly seaching.thanks so muchAngelique

Sendrop-down my Verizon Wireless 4G LTE smartphone

Verizon_Support

Hmm, that's definitely interesting, xrayangel. I like to keep the screen lock enabled while I'm out and disabled when I'm home, so I can see how this change has become an inconvenience for you. I've seen instances where a third party application requires a lock screen to be active, and will disable the "None" option. If you start your phone using Safe Mode, are you able to access all of the lock screen settings? http://vz.to/1d0SZSq

I apologize, as it appears the screen shots were not posted. What applications did you find were using the majority of the battery life? Do you use the original charger?

In regards to the location notification, can you share some more details? Do you receive a notification with just the Location setting being enabled? What does the notification say? By going to Settings>Location>Mode, if you change the mode does this affect the notification you are receiving?

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

xrayangel

So sorry about the pics. Here are the screenshots. I changed the GPS setting and it worked. I had it on the most accurate setting and changed to the next one down. And yes, I always use the original charger.

Sent from my Verizon Wireless 4G LTE smartphone

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