my computer wont recognize my galaxy S5

[c_flips]

I connected my phone with the usb cable that was provided to my computer but it doesn't recognize it. I tried connecting it to both a usb 2 and 3 and nothing.I would like to transfer gigabytes of music, pictures and videos, is there a different way that I don't know about?

[vzw_customer_support · Accepted solution]

Let's see if we can get those files transferred c_flips! Be sure you're enabling Media Transfer Protocol (MTP) to transfer the files. http://vz.to/RDizcM

Please let us know if this doesn't correct the issue. We want to make sure your info gets moved to the right location!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[c_flips]

Thank you it worked.