my galaxy SIII keeps deleting emails that i don't want deleted.any answers ?

ravencarol
Newbie

e-mails i don't want deleted are being deleted after about a day ? any answers for me ?

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vzw_customer_support
Customer Service Rep

Hello ravencarol! Emails deleting on their own is not the best way to manage your messages! If this is still happening, I have a couple of recommendations for you. First, make sure that your device's software is up to date. Go to Settings> About device> Software update> Check New.

Also, please review email settings for that account (not sure which email provider you might have) to make sure that it isn't set to delete automatically at all. Let me know the results. Thanks!

Dion M.
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport

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demmo86rt
Champion - Level 3

Are they being deleted from the server, or just disappearing from your phone? If they disappear from your phone, but you can still find them on your email provider's website, you may just not be syncing enough email You should be able to change the number of days worth of emails to sync.

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