my phone wont receive videos

majnarc
Newbie

My daughter, and others, can send me videos.  I get the notification that I have videos but the videos won't load.  I get a screen with a blue arrow that just keeps circling.

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vzw_customer_support
Customer Service Rep

majnarc,


Receiving videos is a great way to share with friends and family. Let’s get this working. Do you have your Mobile data on at all times? Do you get any error messages? Do you have enough storage on your device?


JenelleR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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