My new Samsung Galaxy S7 Edge will only play 2 or 3 songs via Pandora over my work wifi network. Then it just stops and keeps buffering. The ads show but the music won't play again until I close the app and restart it, only to have the same thing happen 2 or 3 songs later. I never had this problem with my LG G3 over the wifi network at work. Any thoughts?
Let’s work towards a solution to help get the device connected to the WiFi and able to use the service, Navyscuba. With the recent update being pushed out and the issue still at hand, the best course of action is going to be contacting Samsung directly. Here is their contact link: http://bit.ly/1MSes7a Please reach out to them as soon as possible.
ChrisM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I wonder if Doze is shutting it off? I have to go into Doze settings & tell it to allow music streaming apps or it does the same thing to me. (This on a Lollilpop phone)
The suggestions so far on this have been a great base camp on getting this fixed, cmac1984. Let's look at a few more settings. The first is called Smart Switch. Make sure this is off in this setting location: Setting > Wi-Fi > MORE > Advanced. On top of this, let's see if Bluetooth has an effect. The way to test this is by turning Bluetooth off, and seeing if the behavior continues. Certainly keep us posted on your progress.
Do you have any other apps that do this? (i Heart Radio, Tune In, Spotify, etc . . . . ). Any app that Doze doesn't recognize as "high priority" will let the phone go to sleep.
Also check to make sure your Wi-Fi isn't in energy saving mode. This may be causing Wi-Fi to turn off when the screen goes dark. You can find it under advanced Wi-Fi settings. It's called "Wi-Fi optimization" on my phones, but may have a different name on your Samsung.
We appreciate you checking out these settings, cmac1984. I want to make sure that we can keep your music going without any issues. DigitalRules, brought up a good question. Are you able to play other music applications without any issues (iHeartRadio or Slacker)? Please keep us posted.
I want to make sure you are able to enjoy your music. Let's try a couple of steps to get it working again. How long have you had this issue? Does this occur with other applications?
cmac1984, just to build off the knowledged RushFan2112 brought to the thread, how has the update helped with the wi-fi connectivity? DavidH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I know its important to get this problem fixed cmac1984. I use my phone for music at the gym and I know its frustrating to be interrupted every 7-10 minutes. Do you have this issues with other wifi connections or while using our data network? Does it only happy with a specific wifi connection?
KinquanaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Man I'm already disgusted with the phone and I had it for only a day. First no apps will download using wifi which will run your data plan. Second the apps don't work with wifi. So I thought my Pandora app was corrupted so I deleted and tried to download it again never downloaded using wifi. Tried for over two hrs. The second I turned wifi off the app loaded in seconds. Then I tried using it on wifi again and it just sits there with the little hamster wheel thinking and no music plays the ads on the screen come and go the second you turn the wifi off the music start playing in a split second. Millions of customers are probably having the same issue. VERIZON get off your button and find the solution. I'm a customer since 2009 and if this is how is going to be I'm not under no contract I close my account and move on to someone that can handle their business and really take cares of its costumers.
Navyscuba, this is concerning to hear. Have you had the chance to restart the device under Safe Mode to see if a 3rd party application might be causing this issue?
HarleyE_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
