After the lastest update, Backup Assistant Plus seems to have stopped working on my Galaxy S4. I keep getting the error "Backup Assistant Plus has lost network connection. Please try again."
Hi Baffled, lossing a network coonection is no fun. Let me help you ghet reconnected. What zip code are you located in? When did this issue start happening? Try to power cycle your device off and back on to see if your are connected. Let me know if this helps. EdwinW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
When did this issue start happening? Try to power cycle your device off and back on to see if your are connected. Let me know if this helps.
The Backup Assistant stopped working right after I did the last software update 1545VRUGOF1 on August 21st at 8:36pm. My backup schedule has not changed (between 12am-6am). The failure occurred at 2:58am.
I deleted the cache and restarted the backup process but that didn't work.
I removed the battery and then restarted the backup process but that didn't work.
I am having the exact same problem! Happened right after the last update was installed. I turned the device off and back on, deleted the cache, and nothing! HELP!!
I'm not sure if this will be helpful but ..... in order to do the last Verizon update, I had to get a new SD card and move things over to it so that there was enough space for the update.
Perhaps a new initial backup needs to be done or a download from the old backup needs to be performed? What do you recommend?
Baffled!
Thanks for the info. Now have you tried using the Verizon Cloud app? It's similar to backup assistant and offers more storage. It allows you to backup more things as well. Check this out: http://spr.ly/6586ByPvM
ShirazP_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
So you broke something that used to be included in the monthly fee just for backing up contacts and your answer is use something that has an additional fee, but can back up more things/data? I just want to backup my contacts - like I used to be able to, for what I am already paying.
Backing up your contacts is key with your phone STLCtyUser. Sorry if there was any confusion about the Verizon Cloud. The Cloud is the new version of Backup Assistant. If you only want it to backup contacts, you can certainly set that up with the application. The 5GB plan with the Cloud is included at no cost to you, same as the backup assistant was. You only have to pay for larger storage plans. If you are going to do just contacts, I'm sure the 5GB plan will be plenty to store them all for you.
NicoleB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No thank you. I'm trying to reduce costs no raise them.
Sounds like you don't know how to fix the problem. Now who's baffled! LOL
Same problem here... Galaxy S4. I really don't know when it started failing..I think after the last update because
the backup alert message is popping up everyday.
Now that I'm using the Cloud, I don't have the Backup Assistant problem any more...HOWEVER, I'm having a problem with the SD card. There's a notification that keeps popping up saying either my card is not installed, or it's ready to uninstall, or I need to format my SD card, or something else that doesn't make sense. Anyone have any suggestions?
I really would like to move my photos to my SD card so I have more room for updates and additional apps.
Lets ensure your device is back to running in top form, Berrypie61. The Sd card is a great accessory to hold those value memories and all the extras that you may want to use on your device. May I ask if you've recently removed the SD card and reinsert? Any dust or debris in the SD card slot? YosefT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Also having this exact same problem on S4. There seems to have been no resolution on this thread from Verizon? I have already tested with wifi and with 4G, same error.
I also have the Backup Assistant Plus issue on my Galaxy S4. It will not hold the connection to do the backup. I do not want to download the Cloud.
Verizon Support - How about it. You have not responded to two pages of issues logged by Loyal Users on how to correct this issue. Power Cycling the phone, removing the battery, these are all Text Book Answers to a problem that it appears no one is willing to research there at Verizon.
What is the answer, how do we, your customers, get Backup Assistant to work again to ensure our Contacts are backed up and safe without having to download and install another app?
I will chime in. Galaxy S4, same failure message as all the above, "Backup Assistant Plus has lost network connection. Please try again." Has been going on for 1 or 2 weeks. Can't force a sync. Tried with wifi on or off. Tried rebooting. Tried different times of the day. Same message. Haven't been able to get it to work.
Would appreciate someone at Verizon paying attention to this and coming up with a solution. My contract renewal comes up in next couple of months.
Bill, we are here with bells and whistles to support your questions and concerns. Thank you for the shout out.
Ok, so here we go. How do you currently save your contacts on the s4? Have you tried saving them with your gmail account? What message do you get when you try to run the backup assistant? When you say the phone will not stay connected, is it losing the connection to your WiFi all the time? Tell us more about the connection issue.
We need to figure this out to get your phone to connect to our backup servers. We are here to help. Feel free to follow us on Twitter and post there directly as well. We look forward to getting your contacts all set for you.
CheriS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
So I had called verizon tech support. I was told that backup assistant is being replaced with the cloud app.
That is fine with me...we got the cloud app working on my Galaxy S4.. BUT..big BUT.. the backup assistant
still tries to run each night. I turned it off by doing a force-stop from application manager. One cannot remove it..it seems to be one those apps one cannot remove. If I reboot my phone it will try to run again an I have to force-stop
it again to keep it from running.
Verizon should really make up their mind what they are doing between backup assistant and the cloud app (they both have the same icon). Its almost like they switched their systems to the cloud app with the latest update but did
not consider folks with Galaxy S4 phones that backup assistant won't uninstall form or work anymore.
You keep responding to each person like their phone messed up or they did
something to cause it.
Everybody's phones were backing up contacts fine and then Verizon released
their version of the latest Android update and now everyone is getting the
same error.
It is clearly systematic and needs to be solved by Verizon.
On Sep 11, 2015 2:39 PM, "Verizon Wireless Customer Support" <
Could you please go back and read this entire thread and all of the theads regarding this. Since the Lollipop push in August, our phones will not work with Backup Assistant. The Message, Error or whatever you wish to call it is "Backup Assistant Plus has lost Network Connection, Please Try again. Clearing the Cache, Data and Forcing stop then restarting has no effect. My backups were set in the middle of the night at home with a good 54Mbps on my WiFi Network. With WiFi Off it still fails with Mobile Data turned on. So, just tell us the truth, get on the same page, do some research. I am in the Software Analyst/Support industry and you all are embarrassing to the community.
Have you been instructed to dodge the issue and make it sound like all of us did something wrong when in fact Verizon is possibly Sunsetting Backup Assistant Plus and just doesn't want to come out of the closet with the news yet?
I have the exact same issue and am equally frustrated. I decided to do a factory reset of my phone, and because backup assistant plus would not work, I used the verizon cloud to back up my text messages, recent calls AND contacts. It completed and showed me that my contacts were there, everything was there in the cloud. I felt good about it. I factory reset my GS4, and when it finished up I went to the cloud to restore everything. My text messages were there, my phone calls were there. My contacts showed "0"!! ALL of my contacts are gone. Backup assistant plus does not work, will not restore my contacts even though it tells me that it found a backup of them. The cloud lost my contacts, but kept my texts and phone calls. So ticked off right now. Verizon has screwed GS4 owners, it seems.
Add me to the list of Galaxy S4 users getting this message daily. And there are other posts on the same topic.
I considered moving to the Cloud backup process, but then I saw the reply (#22) from kingt2622 who lost all contact info when he/she tried using this option. NOT an acceptable solution!
Verizon, accurate backup is critical for many of us. Please provide a solution.
To update Sue4906 when I logged into My Verizon from my computer and looked at the cloud, my contacts WERE all there. But no matter how many times I tried, I could not back them up from my phone - the cloud on my phone showed 0 contacts, even as I was looking at it from my computer. What I ended up having to do was export all of my contacts on the computer, then hook up my phone to the computer and move the contact file from my computer to the phone memory, then open contacts on my phone and import the contacts file. It was a long, drawn-out process all because the stupid app that's supposed to handle that junk for us doesn't work. At least my contacts weren't gone forever. Geez, what a mess.
Verizon have you figured out an actual solution to this problem? I have the Note 4. This same exact error is coming up on my phone as well. Never had this problem till the latest update. EVERY SINGLE NIGHT it tries to back up my contacts & it says "Back-up Assistance Plus has loss network connection(36)". I have tried with and without WiFi. I have pulled my battery. I have no problem with my Wi-Fi connection or data connection any other time. This is a Verizon issue, not ALL OF OUR PHONES issue. We need this resolved. I want my back up plus back & working. I really don't want another stupid cloud. Especially since, as you can see from reading this full thread, that someone relied on this "wonderful cloud" you suggested & they lost all their contacts! Please respond with a helpful solution for your loyal customers. I have been with Verizon cell for about 13 years! I would appreciate the same kind loyalty from the company who has taken A LOT of my money over the years! Thank you
So if the Verizon Cloud is the new version of backup that we need to use, why did it not come automatically installed with the last forced update, or at the very least notify us that it was needed and had to be downloaded? I detest having to use the "cloud," and being forced to is a very "strong arm" method of handling your customers. I've been having Verizon's back for years now when folks talked badly against you, but now I'm finding myself feeling very dissatisfied with the way we are being forced to update whether we want to or not, and use apps that we don't want to use. Not to mention not being able to delete those that were installed without our permission whether we use (or want to use them) or not.
Very dissatisfied with this last issue and the "resolution". I have the exact same issue as those above, am also a Samsung S4 user, and receive the exact same message. My husband has the same issue. Mine says it has backup up 194 contacts before losing connection, his says he has backed up 4....but both have the same (36) after the message. If we had lost contacts because we were counting on Backup Assistant Plus and you hadn't told us we had to use Verizon Cloud, I wonder how you would have appeased us then!? Please be more considerate of your customers and more understanding that we have more on our minds than having to constantly figure out what's new an why what we have been using seamlessly has suddenly stopped working. And stop treating us as sheep that you simply want to "herd into your pen" via any methodyou want.
