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remove fingerprint lock

capemayal
Newbie
‎10-13-2015 07:36 AM

I cannot deregister my fingerprint screen lock.  It says its because of encryption or active sync.  Can anybody help?

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tikibar1
Community Leader
Community Leader
‎10-13-2015 07:50 AM

Go to Security, then Clear Credentials.  Then go back and see if you can change your screen lock.

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capemayal
Newbie
In response to tikibar1
‎10-13-2015 08:03 AM

Thanks! I’ll give it a try.

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