s6 edge os upgrade

[Pdevine52]

why can't anybody definitively say when marshmallow is coming to the galaxy s6 edge??

[Ann154]

No one knows when it will be. When Samsung has finished with it and the required testing and certification approvals are completed, there will be an announcement.

[Pdevine52]

but hasn't samsung already released it? someone had told me that the S7 was shipping with it installed.

[Ann154]

No. The unlocked GSM devices are not the same as the carrier models. Each model including carrier variants have a different update schedule and worked on by different Samsung employees. The s7 shipped with it. A different team of employees would be working on the S6 update.

[Pdevine52]

well do you know if verizon is atleast working on this or has it even got that far yet?

[Ann154]

Verizon Wireless doesn't look at anything regarding which phones are updated or not. Samsung is who determines which phones are capable of and scheduled for the OS updates. Samsung Offers Android 6.0 Marshmallow Update for GALAXY Devices | Samsung Newsroom

[Pdevine52]

that article mentioned February 2016. is there article somewhere with more current projected release dates?

[Ann154]

That's when they started the unlocked  international models. The next paragraph talks about the release dates varying between different regions and carriers.

You have to check the specific model support page on the Samsung website for your model.

[Ann154]

The exact wording from the press release. "For upgradable models, Samsung will make separate announcements on details of OS updates schedule for each market according to market situation and carriers’ requirements."

[darksear]

While 6.01 has been released to the carriers for the s6 and s6 edge each carrier independently tests the new operating system and then releases the update when they are satisfied that it's going to work without a problem.  Verizon's schedule of releasing updates appears to be by, um, let's call it milestone rather than a set time.  They always start with the phone that was released the latest, since the s7 already has 6.01 then that is the note 5.  They are most likely waiting for the bulk of note 5 devices to update before they release the update to the s6 and s6 variants.  They also might be more cautious due to the fact that lollipop had it's share of problems that cropped up a few weeks after deployment.  So please be patient.  Everyone mentioning marshmallow in this forum keeps on triggering the alert I set up.

[Ann154 · Accepted solution]

The update isn't released to all the carriers at the same time. Each model is coded independently of the other models by Samsung.  

[vzw_customer_support]

Getting the new update is supposed to make the phone even better for you Pdevine52. Learning that you are having issues is never good! Let’s get to the bottom of this. What is happening when you try to close apps? Please provide us with additional details so we can best assist.

NicoleB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Pdevine52]

Well sometimes the app you're trying to close won't let you slide it all the over. Almost as if you've taken your finger off of it just before you get it slide to the right or left. There's no error message or anything.

[vzw_customer_support]

Paul, we waited on the update now it's causing problems. Not to worry, it happens to the best of updates and phones. let's try to resolve this by having you Clear the Cache Partition: for Samsung Galaxy S6 Edge http://vz.to/1WhHe50

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!