samsung glaxy 3 not recognized by pc as a drive

cyndijensen
Newbie

I plug my samsung galaxy 3 into my pc and it isnt recognized for me to take my pictures off my phone.  This just happened and it worked fine before. Is there a setting on my phone? Any ideas?

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vzw_customer_support
Customer Service Rep

Hi there cyndijensen!

I've got ideas galore for you here. And transferring your pictures from your phone to your computer is easy, so I'll show you how to get it done.

In fact, take a look at this support article on this http://vz.to/QPNX4x . Ultimately, I believe you were running into issues before because we need to put your device in the correct mode. Once connected via USB, please drag down the top menu from your phone to enable the proper setting based on the article and what you're trying to do.

EvanO_VZW

Follow us on Twitter @VZWSupport

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