samsung s6 does not recognize pattern

EDWERE77
Newbie

My samsung s6 does not recognize the pattern i set to unlock the screen. how can i change the screen lock type setting without using the pattern?

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vzw_customer_support
Community Manager
Community Manager

EDWERE77, I am a big fan of using the unlock patterns on my phones. We want to help get yours back up and running. Follow the link for instructions: http://vz.to/2cOSEM3

By the way, are you using a screen protector or has there been any physical damage done to your phone?

RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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