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samsung s7 edge screen not responding to touch in one spot

jovigurl
Newbie
‎07-29-2016 09:06 AM

For the past week my screen does not respond to touch on the right edge or near the edge.  i have turned off several times and there is not update needed.  is this something covered by verizon warranty?  Can i just go to the store and they will look at it?

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LENNYEDGE
Specialist - Level 2
‎08-07-2016 12:22 PM

Change either font size in settings or different style keyboard. like swype in the play store. it helped my s7edge.

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TKBLUEMOON
Newbie
‎08-01-2016 10:11 PM

I have the same issue, any word on the issue or fix?

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vzw_customer_support
Community Manager
Community Manager
In response to TKBLUEMOON
‎08-04-2016 12:51 AM

We want to ensure your device is functioning as it should. May we ask when this began? KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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jovigurl
Newbie
In response to vzw_customer_support
‎08-05-2016 08:47 AM

Hello. It is still happening. It started after the last update. I think. It has been a couple of weeks. It is super annoying!

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kathy65793
Master - Level 1
In response to jovigurl
‎08-05-2016 09:14 AM

what update the phone update or apps update?

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vzw_customer_support
Community Manager
Community Manager
In response to jovigurl
‎08-07-2016 09:01 AM

Updates are meant to improve your device jovigurl. I regret to hear you are experiencing difficulties with your screen after the update. Does the touch screen stop working only when accessing certain applications? Is there any physical or water damage to your phone?

Thank You,

MichelleL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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TKBLUEMOON
Newbie
In response to vzw_customer_support
‎08-06-2016 01:08 PM

I rebooted my phone and delete now no issue

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LENNYEDGE
Specialist - Level 2
‎08-07-2016 12:22 PM

Change either font size in settings or different style keyboard. like swype in the play store. it helped my s7edge.

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EMMY2SHOES
Newbie
‎08-07-2016 03:20 PM

I'm having this same issue. I noticed it right after I did the latest Samsung software update. I can't send text or Facebook messages without closing the keyboard first, or hitting a spot on the screen that isn't the send arrow but near it. I also noticed that the same area on the screen doesn't work for other apps when trying to select something.

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LENNYEDGE
Specialist - Level 2
In response to EMMY2SHOES
‎08-07-2016 03:41 PM

READ MY POST

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KINGSTONSMOMMY
Newbie
‎08-10-2016 11:19 PM

I am having the exact same issue and my phone is only one month old.  So frustrating.  Might need to go back to Att for this.

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