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touch screen non responsive, can't answer calls.

Chiefterry
Newbie
‎03-30-2015 11:06 AM

when my phone goes into sleep mode with non activity, I receive a call but cannot answer it because touch screen won't respond, no button is responsive, I have to reboot the phone.  What is this issue?

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vzw_customer_support
Customer Service Rep
‎04-01-2015 11:15 AM
Chiefterry,

That's got to be quite annoying! Is this a brand new issue or one that has been going on for a while? Did any specific event - such as a new app installation, software update, or physical/liquid damage - prompt this issue to start?

SarahO_VZW
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