Since installing the latest update G920VVRS4DRB1 battery service has gone down hill. Is there a fix for this?
BAYREI98,
Sorry to hear about trouble with your device after installing the latest update. How long ago did you complete the update, and is the issue still occurring? Often after completing an update, it can take about a week or so for all of the applications to be optimized, and sometimes longer for app developers to push compatability updates if necessary. If the issue is still occurring, please have a look at your phone's battery information in settings to see if it shows any particular application or service using more power than normal. We'll be standing by.
EricW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
When is the software patch going to be available? Charging my phone every 3 hours in not acceptable not practical.
I was in Verizon store yesterday. They know the update screwed up all S6 and S7. Don't have a fix. Will eventually release a patch. God only knows when.
BRUENG2, software updates are meant to enhance the phone. So sorry to hear it is causing problems. Help is here. With any software update, it is always recommended completing a factory data reset on the phone to ensure all 3rd party applications are compatible with the new software. If the 3rd party applications are not compatible, it can cause the device issues as these applications work harder, causing the battery to drain. Please advise if this step has been completed. Click here for the steps for resetting the device. http://spr.ly/6584DTHxm
NatashaA_VZW
Follow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have had dozens of updates and at to time have I had to rest my phone. I visited a Verizon store and they all were aware of this issue.
So why would you tell me this when it is clearly not the correct answer?.
Have you ever cleared the cache partition on the phone? After shutting the phone off hold Volume up-power-home. Use the volume down key to go to clear cache partition then tap the power key then use the volume down to say yes and the power key again. Then just reboot the phone like normal This is one of the most common problems after an update. Doing this will not change any of the phone settings. It just clears out a lot of old files that may be in conflict with the new ones
Yes I exactly that procedure prior to contacting you. What i was told was that the update to the s6 and s7 phones tries to bring them up to s8 as far as software. This causes the battery to die from attempting this.
Hard to believe a commercial store knows this but Verizon doesn't.
Not your fault just stating facts from a frustrated consumer who has 3 lines
We'd like to apologize for the confusion regarding your update and different information being given, BRUENG2. It's important your device battery is working as it should. Let's take a closer look into this. Samsung has not advised that this is a known issue with the update at this time. Samsung does advise that after a software update, the device goes through an application optimization which occurs in the background. This is a necessary part of the update and you will experience battery drain during this time frame. This should correct itself within a few days. If you continue to have trouble, we would further troubleshoot. Please ensure all apps are up to date. What is the device used for daily? How many hours does the battery last before it will power off from battery drain? Has there been any damage to the phone?
DanielleR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yep, same problem here.
To answer the support queries:
1. This has happened since the update was pushed, roughly a week ago. In fact, it seems to be getting worse.
2. Battery longevity before update - minimum 48 hours
3. Battery longevity after update - roughly 8 hours
Checking the Battery usage under Settings, Android OS typically uses nearly 40%. To put it in perspective, my phone has been doing nothing since I started typing this, and in the last 10 minutes battery has dropped 5%.
For what it is worth, this is the second battery destroying update I've had in the last 3 months. Before the one in December, I could get 3-4 days. After the December update - about 6 hours. Ended up driving 45 minutes to the nearest Samsung support keyosk, in a Best Buy, where they did a hard refresh. That "improved" the usage to the 48 hour mark.
And don't get me started on how the latest updates have screwed up wireless connectivity. On my home wireless, pre-Dec update, no problems. Since that update, I have constant problems in that the connection drops all the time, and I have to reconnect every 30 minutes or so. I finally gave up and turned off wireless unless I need it - which actually helped the battery usage substantially.
lol ... not sure why the *** censors didn't like, nothing bad!
I have not changed my use at all. I use to charge my phone nightly but it would last about 36 hours. Just like the above comment I now have to charge after 4 to 6 hours. All apps are up to date .
I'm at a loss on what to do.
I've been carrying 3 lines with you.
Very frustrated to say the least
Well, as an experiment, I put my phone in airplane mode.
Dropped 10% in 30 minutes.
Wonder if Verizon/Samsung are going to help with replacing batteries that are getting used up too fast?
I purposely had my s6 fully charged at midnight. I then unplugged it and went to bed. At 7:30 am was at 2 %. I had everything turned off
Fully charged mine, unplugged at 8PM. Woke up at 5 - phone was dead.
Just did a factory reset, and in 10 minutes the battery lost 10%
Looks like time for a new phone, none Samsung .....
No reason to trash your phone. They will release a software patch. Just a waiting game
Yeah, knowing Verizon & Samsung there is no telling how long.
And the continual recharging every 6-8 hours is going wear the battery out prematurely.
This is the second time in 4 months that one of their "updates" has made my phone worse. Not much faith in them.
We appreciate you providing us with these details, McC007. I see you recently performed a hard reset as well, but that the battery issues continued. To confirm, are you presently running your phone stock, or have you re-installed applications back on to your phone? If you have re-installed apps, I recommend just leaving your phone stock to see if there are any differences. This includes not downloading cloud stored items either as this will cause your phone to use up extra battery power to download those items. I would just set your screen brightness and other standard device settings as you need them.
Try your phone out this way for a few hours to see if you notice a difference with the battery drainage, and keep us posted.
NicandroN_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I tried all of those things prior to end going into this site.
It is the update that is the issue PERIOD!
Did you not see we tried it even in airplane mode?
I was told the update to S6 and S7 tries to get these 2 models to match the S8 but the internal components just can't handle it. Hence the battery issue.
It is very perplexing that Verizon doesn't just acknowledge, apologize and keep us posted to the patch.
Curious, how long would you suggest I run it in "stock"? I lost 10% of battery in an hour. Now a few hours later I'm down around 50%. Pretty easy to tell I will not get more than 8 hours usage.
After the factory reset, don't restore your settings or install any other applications.
So you had the same issue?. You reset your phone and just did not add any apps.
BRUENG2 wrote:So you had the same issue?. You reset your phone and just did not add any apps.
BRUENG2 wrote:
I was just answering what "run as stock" mean. I don't have this phone model.
To reiterate what I've already said, and provide an upate.
* Yesterday morning I did a factory reset.
* I did NOT install ANY aps.
* Within 10 minutes the phone was down to about 90% battery
* To further experiment, I used the phone as normal during the day - made calls, downloaded photos, etc.
* Did NOT install any aps
* Plugged the phone in, and left it until fully charged
* Removed phone from charger, confirmed it was at 100%
* Did not use phone for anything, except to check the time. NO calls, nothing else
* This morning, less than 12 hours later, I am at 27% battery. As it has dropped 2% in the last 30 minutes, I fully expect it to run out in the next hour.
* I have still NOT INSTALLED ANY APS
I am keeping an eye on the purchase of a couple of used LG phones. Not going to waste money on a new one or trade at Verizon.
We appreciate all of your efforts thus far, BRUENG2. It's important we get to the bottom of this. Unfortunately, at this time, Samsung has not reported this as a known issue. Have you attempted a factory reset on the device? After the reset, test the device without any apps to see if you experience the same issues. Please be sure to back up your content to ensure you don't lose any important information.
McC007, you've certainly done a lot of troubleshooting already. I'm sorry this battery issue has not been resolved yet. I know you did the Factory Reset and have not downloaded any apps. Can you go to the Battery to see what is consuming it? I'm curious to see what it shows.
Settings> Battery> scroll down to see what is shown.
Thank you,
VanessaS_VZWFollow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.
My phone appears to have fixed itself. The update took 12 days to complete. So far so good
Vanessa,
The battery usage showed primary usage by Andoird System, and phone idle.
As of yesterday morning, I had given up with trouble-shooting. Loaded most of my normal aps, set up applications for email and FB, and disabled wi-fi.
Why disable wi-fi? I had found since the December timeframe update, having the phone in wi-fi mode drained the battery faster than anything else.
So far, I am down to about 40% - but nearly 32 hours have gone by.
Appears my the battery usage on my phone has returned to "normal." This took well over a week to recover. And I still have much less capacity than before the December update. And I still have to use the wi-fi mode sparingly, as it still uses up the battery.
I'm still looking at a replacement (used), as I am getting tired of doing a factory reset almost every time there is an update pushed, and having to recreate everything, set everything back up, etc. And of course Verizon Cloud is not free, and Google back-up is not straight forward.
Anyone know of a good phone and provider?
Well here we are back to the problem.
Everything was fine after the 11 days it took for the update to finish.
Some apps must have updated the other night and now my battery is dieing again. The software update must run in the background until everything has worked through.
Ughhh
I have been living with about 2 days battery life, when wi-fi is turned off, since last week.
Today, can't recall why, I've left wi-fi on. Still have over 70%, and it has been nearly 24 hours.
My used LG-G6 should be here in a few days ... will be happy to get past this.
BRUENG2, this has gone on for too long and we want your battery issue resolved. A private message has been sent you to assist you further. Thank you for your patience.
SeanC_VZW
Two days of battery life is quite a step when comparing it to what you have been dealing with in terms of battery usage in the past, McC007. Please monitor your device going forward, and if you have any other additional questions, or need assistance in activating your LG, then please don't hesitate to reach back out to us here.
JoeyM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Mine fixed itself too.. Until some apps updated and I was right back in the same boat for 2 days. It has again repaired itself.
Which apps updated? Do you have apps from google to update automatically? I have that turn off and to only update on wifi. There are some apps that doing the updates doesn't always mean that it is going to run better. I hated the update I got for my netgear app but I made a backup of the phone a few weeks before and was at least able to restore it to what I had before.
I'm not sure what updated. Everything updates automatically but only when on Wi-Fi. I'm on Wi-Fi 95% of the time.
Ok I caught it in the act. The only app that updated was Facebook. Today my battery is dropping almost %15 a hour without even being used. Checking battery usage shows the display 1 % system 1% and yahoo 1%. Proof ist the system running in the background eating the battery.
It is exciting when you discover what the issue is. We want to make sure you don't have any unanswered questions or concerns. Please let us know if we can be of further assistance.
DeloresK_VZW
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Well here we go again. Another new update and back to the dead battery again. Immediately began killing my battery. Last time it took 11 days to finish.
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