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verizon wireless cannot receive incoming or outgoing calls

I cannot receive incoming or outgoing calls without rebooting my Samsung S4 phones. Verizon Tech had me clear cached on the phone and restarted. The problem is back less then 48 hours. This is on going for past 6 to 8 months and not much help from Verizon. They did try to sell me new phones with a full price of $600+. Unacceptable option. Just cant understand what kind of customer service is. Is anyone having this same problem and know the solutions? Please let me know. I am very much concern for my wife with the phone and cannot call 911. While I await for possible solution on this issue, i will continue to research FCC regulations for 911 requirement. Thank you in advance. Wilbur

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Verizon_Support

That's quite a serious issue, wilburo! Let's work together to figure out what's going on. May I ask when you try to make a call, do you get an error message on the phone, or hear an error recording? If so, what does it say? You can also follow the steps in our troubleshooting guide for being unable to original calls, to try to correct the issue as well. http://vz.to/12TLCsR

Thanks,

MichelleH_VZW

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