New phone won't allow access to cloud. Gives an error message: Sorry can't connect to cloud at this time. Tech support can't figure it out. How can you give feedback, when it won't open to report it? Tried two different phones with no luck.
The Cloud is an awesome service that is very useful for saving your memories. Lets see what's going on here. First, can you confirm are you backing up for the first time or are you looking to recover your data? Are you using cellular or wifi data?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is already backed up. New phone just won't open it. recent conversation with tech support says they are working the problem. We will see how that goes.
Start a new topic or ask questions in the open forum.
