why do MMS messages have to be downloaded before viewing on Galaxy s4

kashopper
Newbie

every MMS I receive arrives with the message content replaced with a button makes me download the message. it only started doing this after i upgraded my text plan to full MMS. is there a setting that has to be changed?

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vzw_customer_support
Customer Service Rep

kashopper,

You should definitely be able to get messages from iPhones! Some customers have what is called "iMessage" set up on their iPhone and they can't send those to you but you can absolutely get regular MMS from them. Is your mobile data turned on when this happens? http://vz.to/15J8n9Z If you go into your messaging app and then the settings, is "auto retrieve" turned on?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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8 Replies
B33
Legend

Could just be a slight change in the plan or the way the messages are handled.. if it not to much to worry about I'd let it slide. you might check your My-Verizon it may have options to adjust this..

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vzw_customer_support
Customer Service Rep

kashipper

Let's get this figured out! Is this happening with all text or just specific numbers that text you? Are you connected to mobile data or WiFi when this happens? What zip code are you in?

JorgeO_VZW

Follow us on Twitter @VZWSupport

kashopper
Newbie

all texts I get (individual or group) now tell me to download to see the

message. these are not with photos or videos, just texts received through

my MMS service. It happens whether i'm on wifi or wireless. it didn't

happen when i had a plain SMS service.

thanks for responding!

On Sat, Mar 7, 2015 at 4:14 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

kashopper,

We definitely don't want your texts to be a chore. How long has this been going on? Do you use the stock messaging app on the phone or a 3rd party texting service?

SandyS_VZW
Follow us on Twitter @VZWSupport

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kashopper
Newbie

for about a month, since i upgraded my text plan to a full MMS... it might

have something to do with everyone else i know having an iphone too. i've

read some blogs that say iphone and android messaging aren't compatible?

On Mon, Mar 9, 2015 at 10:09 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

kashopper,

You should definitely be able to get messages from iPhones! Some customers have what is called "iMessage" set up on their iPhone and they can't send those to you but you can absolutely get regular MMS from them. Is your mobile data turned on when this happens? http://vz.to/15J8n9Z If you go into your messaging app and then the settings, is "auto retrieve" turned on?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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kashopper
Newbie

auto retrieve wasn't turned on! i will test today and see if that solves

all the problems..thanks!

On Mon, Mar 9, 2015 at 8:18 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

kashopper,

Perfect! Please keep us posted, we are here to help!

KarenC_VZW
Follow us on Twitter @VZWSupport

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