wifi connection

Yari5691
Enthusiast - Level 2

do anybody has the same problem as me? my wifi turn off and on every minute, I alrready reset my router, my phone, I try to conect in a different wifi and nothing works, it makes my phone get freeze, dont know what else I can do

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vzw_customer_support
Customer Service Rep

Yari, that is definitely an odd occurrence. I welcome the opportunity to assist you with that wifi issue on your device. One thing that comes to mind that may be causing this is if your wi-fi smart switch is enabled. This setting allows the phone to switch between the stronger signal whether it's the cellular data or wi-fi. Please check under Settings>Wi-Fi>More>Smart Network Switch and see if this setting is on or off. Keep us posted on your findings.


EbonyR_VZW
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