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wifi issues on the samsugn galaxy s6 edge

Good afternoon...my wifi is no longer working on my phone and causing me to use up all of my data. Secondly, the factory reset screen keeps coming on and caused me to lose all of my January photos. I tried to restore the pictures, but the black screen death appeared again (the factory reset screen).

My phone was purchased on December 23 and surely, I should not be experiencing these kinds of issues.

Thanks.

Comments

Verizon_Support

Using wifi is a great way to avoid incidental overages on your data plan. Can you tell me a bit more what's going on with this? When you try to connect to your wifi does it show conneccted? Do you get an error? Have you tried it on a different wifi network?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Chadan

Good and thank you for your email. When I try to connect to Wif, it keeps trying to connect and keeps trying to sync and then it is says wireless networks are available.I turned off my router in my home and turned it back in hope that would connect.and to no avail, it keeps trying to syne and nothing happens and as a result I have used up all of my data. SighCharlene D. Washington

(240)432-3693

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Charlene Washington <simplychar18@yahoo.com>

Sent: Wednesday, February 3, 2016 3:37 PM

Subject: - wifi issues on the samsugn galaxy s6 edge

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wifi issues on the samsugn galaxy s6 edge

created by Verizon Wireless Customer Support in Samsung Galaxy S6 and Samsung Galaxy S6 Edge - View the full discussionUsing wifi is a great way to avoid incidental overages on your data plan. Can you tell me a bit more what's going on with this? When you try to connect to your wifi does it show conneccted? Do you get an error? Have you tried it on a different wifi network?

MatthewT_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Samsung Galaxy S6 and Samsung Galaxy S6 Edge by email or at Verizon Wireless Community

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Verizon_Support

Chadan, I'm confident we can get to the bottom of this. Do any other devices experience Wi-Fi connectivity issues on your router? What happens if you turn off your mobile data?

EstebanP_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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