wifi not connecting..saying wrong password..but pass works on other deivces

SaharH
Newbie

what the heck..my wifi used to work and now when  I try to connect it says authentication failure password incorrect. But the same pass word works on my husbands phone, my computer and WII. I tried taking off the avail and reconnecting..I tried different security options and it still wont work. What is wrong?

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vzw_customer_support
Customer Service Rep

Hi SaharH!

We want you to be able to save on your data as much as possible. Let's see what's going on to make the wifi not connect.

Does this happen with all connections or just the one? I understand you had the device "forget" the network and then retry. No success? Was there any damage to the phone? Any new accessories with the phone? Any new apps? Let us know a bit more info and we can help.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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