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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Re: Advanced messaging for Note 10+ not working after update on 8/31/21
vzw_customer_support
Customer Support

Hello, Honey6623. I was just about to send you a Private Message, but before I do I can answer your question here. We are Tier 2 Tech support here, and we can offer you the same support as over the phone Tier 2 Tech support can. Have we ever summited a ticket for Advanced messaging for you? *Cassie

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Re: Advanced messaging for Note 10+ not working after update on 8/31/21
acraftylady2
Sr. Member

So then tier 2 tech support can fix this for everyone?

Re: Advanced messaging for Note 10+ not working after update on 8/31/21
Honey6623
Novice

@acraftylady2 I don't think they can, the update came out at the end of August, here we are towards the end of September and they still haven't fixed the problem. They want to blame Samsung, but if T-Mobile, AT&T and even cricket! Can get their advanced messaging to work, then Verizon needs to step up their game, and tell Samsung to fix the problem since they want to blame them

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Re: Advanced messaging for Note 10+ not working after update on 8/31/21
Honey6623
Novice

@vzw_customer_support -Cassie..You already sent me a private message, there's no need to send me another one. Because y'all can seem to fix the problem or get on the same page. As long as this thread as gone on y'all still haven't fixed the issue. I'm pretty sure the majority of you customer support people are Iphone users, which is why y'all are confused

Re: Advanced messaging for Note 10+ not working after update on 8/31/21
vzw_customer_support
Customer Support

Hi there, cwesselman10. We always want to help as much a possible. When I did do some other digging into our internal resources, it states that the following devices are qualified to support Verizon's Advanced Messaging RCS on updated versions of the Samsung messaging client or Verizon's Message+ app: 

  • Samsung Galaxy S9
  • Samsung Galaxy S9+
  • Samsung Note 20
  • Samsung Galaxy S20 5G 
  • Samsung Galaxy S21 5G

At this time, we do not have the Note 10+ as a compatible device for advanced messaging.  -Alicia

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Re: Advanced messaging for Note 10+ not working after update on 8/31/21
Honey6623
Novice

@vzw_customer_support-Alicia I have the note 10 plus and guess what! It's working and that means its compatible. You should've dug deeper before you wrote what you wrote. 

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Re: Advanced messaging for Note 10+ not working after update on 8/31/21
halfkorean
Member

I can verify that it is working now.

Re: Advanced messaging for Note 10+ not working after update on 8/31/21
acraftylady2
Sr. Member

Yep working for me too now.  

Re: Advanced messaging for Note 10+ not working after update on 8/31/21
cwesselman10
Member

@vzw_customer_support  Alicia, looks like someone at VZW decided to turn it on for us.  Whoopee!  Thx to whoever turned it on for the Note 10 users.  VZW support needs to overhaul their support procedures so everyone is on the same page when calling into VZW support.

Now, I would like to test this out.  Just got to find someone with Advanced Messaging.

Re: Advanced messaging for Note 10+ not working after update on 8/31/21
JN_3
Member

+1 Working

Any chance our complaints on this forum had anything to do with it?