Ok so I got a new phone in October from my Brother and when I log into my Verizon and go to my Cloud content it's only showing stuff prior to Oct 2016. How do I be sure that everything on the new phone (Note 4) is also backed up to the cloud before I do a factory reset? I am locked out of my phone because it's telling me incorrect pin which I find almost impossible because I just locked it THIS morning and I use the same exact pin always and confirmed it twice but now I'm at my last attempt before it factory resets. Can anyone help?
