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Rear camera lens cracked. How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
jerrodl
Member

My rear-facing camera outside glass has cracked -- didn't drop it, always treat it well but I've heard it's happened before.  I ordered a replacement online but I found it was cheap plastic when it arrived.  How do I get an OEM-quality replacement?  I haven't been able to locate one.

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Re: Rear camera lens cracked. How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
vzw_customer_support
Customer Support

Jerrodl,

Having a cracked camera lens is definitely no fun for sure! While we don’t have replacement parts available for purchase, if you have insurance you can have the device replaced through Asurion. Do you have insurance coverage on this line?


ChristopherM_VZW


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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Rear camera lens cracked. How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
jwoody
Member

I have a cracked camera lens. Went on line to file a claim and was told ot was not covered.

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Re: Rear camera lens cracked.  How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
MiiHere
Leader

How long ago did you purchase it? Do you pay for insurance?

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Re: Rear camera lens cracked.  How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
jwoody
Member

In August this year. My contract said I have total coverage.

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Re: Rear camera lens cracked.  How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
vzw_customer_support
Customer Support

jwoody,

Oh goodness! A cracked camera lens isn’t what we want anyone to experience. Their seems to be some confusion on how to get the phone replaced. Let’s roll up our sleeves to make sure we’re all on the same page. With Verizon Wireless, if there isn’t any sort of physical or liquid damage (that includes any cracks to lens’s), then it is covered under the manufacturers warranty. However, since the lens is cracked, that is considered physical damage & has to be filed under the insurance (Asurion). I would recommend contacting Asurion by phone at 888-881-2622 & speak with their representative about everything. They would be replacing the entire phone for you. However, if you are not wanting the entire phone replaced & wanting just the lens replaced, you would have to contact the phone manufacturer directly. I hope that this has helped. Please let us know if you have any other questions or concerns.

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Rear camera lens cracked. How do I get an OEM-quality replacement, not the cheap plastic ones I see listed around?
plummerc
Member

Verizon when I tried to get my camera lens fixed through the insurance It was denied saying that it doesn’t prevent the phone from working correctly

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