AOL email stopped working

Okay! I got through to a Verizon tech who seemed to know the story - and a temporary fix. He explained that when we all get updates to our G3 phones, it is up to the various MAIL SERVERS to update their servers accordingly. At present, only gmail seems to keep current. He said Verizon has no control over when aol or yahoo or hotmail update their servers to communicate with the G3 phones with each android system update.

However, he told me what he did with his phone, until the server updates are done:

-go to the google play store

-find and download the "K9" app (K9 is the one app that keeps up with all server updates)

-add your usernames and passwords for aol or yahoo or whatever

-DO NOT try to manually set up incoming/outgoing server info - this will be done automatically by K9 for you.

I installed K9 and it works perfectly...it doesn't look as good as what I'm used to, but I can get ALL my email - and for the first time ever, I can actually see & use my mail folders as they are on my laptop! The way to access your folders: open your email to your current email list, then hit the left key (menu) - you will see the option "Folder List," which opens up your folders.

I hope this works for you folks too. Like edcbittner, when trying to use the email app on my phone (for aol), a long hidden string was in my password text box too. VERY frustrating...but at least we have this K9 app for now, as a work around.

All comments

My aol email stopped working too...as well as yahoo mail. I've tried everything too. HELP!

Have you gotten any resolution to the yahoo mail issue?

No - none at all. And I am ticked! It feels like we're being forced to use only gmail. Not happy.

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Jmeis

I have the problem as well. It looks as though it is not confined to to the GSIII but across the board. I tried clearing the cache etc. that was posted on here and it didn't work. It deleted the account and will not allow me to add a new account, error 503 service not available. From the posts on here it started about 12/20 and no response from VZW..........

We are headed to the VWZ store to see what they say and will let you know what we find out.

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Thanks! Will look forward to your posting!

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kyes731

<Comment about moderator activities removed per the .> I see Verizon techs sometimes address issues that customers post, but this one is either one they don't care about or simply have no answers for. How about it techs? We all could use some answers.

Unfortunately, I no longer live in an area that has Verizon service centers. The closest one is about 45 mins away. Has anyone gotten any answers from a service center yet? I'd appreciate any help you can give. Even if it is that I need to go to a service center. Thanks again.

Message was edited by: Verizon Moderator

The VZW service center rep advised us to download the Yahoo app rather than use the one that came with the phone. That worked for us.

DITTO on the VZW techs ignoring user questions.

From: kyes731

Sent: Friday, December 28, 2012 8:09 AM

To: <Personal information removed for privacy>

Subject: Re: AOL email stopped working - Re: AOL email stopped working

Re: AOL email stopped working

created by kyes731 in Samsung Galaxy S III - View the full discussion

Message was edited by: Verizon Moderator

verizonmoderator1

OH...good to know what to expect! So, this site is just for users to opine and/or share experiences.

From: moderator

Sent: Friday, December 28, 2012 10:02 AM

To: <Full name removed for privacy>

Subject: Re: AOL email stopped working - Re: AOL email stopped working

Re: AOL email stopped working

created by moderator in Samsung Galaxy S III - View the full discussion

Message was edited by: Verizon Moderator

Ann154

You keep posting your full name on the community forum please change how you respond to any of the email notifications you are getting from the community.

My aol email also stopped working. Went to Verizon store and they tried taking battery out (sick of the take-battery-out solution to every problem I'm having btw), and when they/I tried deleting the account, got message that account couldn't be deleted because other apps use it. Mystery to me (and Verizon guy) what apps that would be or why aol has hi-jacked my phone. I also can't deselect the aol account as my primary email account (in settings)!!! So I can't seem to switch to gmail. WHAT'S UP VERIZON/AOL?

What Yahoo app? I'm really struggling w/not having my primary AOL email, not being able to have gmail be my primary (AOL won't let me deselect), etc. What Yahoo app?

ME TOO!!!! Have tried many things... Help!

i can't even delete the account - i would have to reset my phone to factory settings (according to message I get). What's up?

Decotch

Hi..I have had the same issue since the 20th with aol,gmail,yahoo accounts but my corporate server will work. They say they are syncing daily but are not and I cant send or receive those emails on my phone but see that there are new emails when using a computer.Tech support is saying that they know about the issue and are working on it. Some got corrected on the 26th but not mine..I cant reset to factory defaults either or delete and re enter an account. I did download the yahoo mail app in the meantime and the gmail app that came on my phone still works..just not if I go to my mail icon..then it doesnt work. I cant find a work around for aol without going to the internet explorer, opening aol and checking mail...no notifications though..

They did update my phone remotely to try to fix the issues by installing jellybean as i had ice cream sandwich. it didnt help and not sure I like it but it is what it is..

The "it is what it is" doesn't help me - I'm on budget, don't have a "work server" to rely on, and pay for a data plan with primary need of getting emails on my phone. I NEED this fixed. Who claims to be working on it? The Verizon representative helping me yesterday was stumped that this was even a problem...

btw- I also tried changing the password (at one time I was getting a msg about a password), but when I type new password in phone, click OK, it doesn't work and I go back to password - the new password isn't stored and some long hidden string is in password text box. Just another oddity that may/may not be part of problem.

Go to service center - but don't expect to get resolution. Verizon needs to get on this. The Verizon guy helping me tried everything - taking battery out, password changes (but new password wouldn't stick on phone), 3 different ways to delete the application, trying to deselect "primary" email - all failed. He was stumped after 40 minutes and I'm left dangling w/out my email

However, he told me what he did with his phone, until the server updates are done:

-go to the google play store

-find and download the "K9" app (K9 is the one app that keeps up with all server updates)

-add your usernames and passwords for aol or yahoo or whatever

-DO NOT try to manually set up incoming/outgoing server info - this will be done automatically by K9 for you.

What is the app’s name....I see bunches of K9s

From: mlleelise

Sent: Saturday, December 29, 2012 3:29 PM

To: Peggy

Subject: Re: AOL email stopped working - Re: AOL email stopped working

Re: AOL email stopped working

created by mlleelise in Samsung Galaxy S III - View the full discussion

It is K-9 Mail (K-9 Dog Walkers)

kyes731

@mlleelise - Thank you so much for posting about K-9 mail. Not the prettiest thing out there, but my AOL mail is now available on my phone. Found the app right away in the play store. Bonus - it was free! Have a wonderful New Year!

jamco105

Thank you mileelise so much for posting about the "K9 Dog Walker." You sure made my day. Have a happy new year.

This didn't work for me - after entering my password, got "Setup could not finish - cannot connect to server. (Cannot connect to host)". When I clicked "Edit" I was back at account email address and password. I entered my correct AOL account info several times. Am I suppose to do something then w/Manual?

I went into manual and typed in everything for my aol account incoming/outgoing. Now get message "Setup could not finish" and "cannot connect to server (javax.net.ssl.SSLProtocolException: SSL handshake aborted... blah blah. . . Does anyone know what I'm doing wrong?

I can't send, but I am receiving now w/K9 after setting up manually - the imap was wrong. But something is failing with outgoing mail - sending fails. I'm using what AOL and Verizon say is the correct outgoing info. Verified it several times. Any one else?

Decotch

Hi..its called Y!Mail and is a purple folder with a white envelope that says yahoo under it. That will get you yahoo mail. I cant find a way to get aol yet. There is also a gmail app that came on my phone I think. It looks like a whit envelope with a big red M. We couldnt find an aol app so I think you would have to go to internet explorer, type in aol.com and bookmark the sign in page and check it periodically unless you can have aol mail forwarded to a yahoo or gmail account until this is fixed. I have spoken with 2 verizon reps who claim they know about it and some of the phones affected have been rectified by it comes out in stages. We can only hope we are the only stage left! Mine stopped on Dec. 20th and they didnt upgrade my phone version till the 26th so that didnt cause the problem for me unless the 20th is when verizon changed over something from the ics to jellybean. Someone is supposed to check back with me on Monday.

Makivaara

Why should we even HAVE TO go to k9. This problem shouldnt even EXIST,

We should not have to use a crappy app to do every day business on the best phone on the market.

Verizon, this is your problem. ATT and SPRINT are not having this problem. FIX IT

Makivaara

HAH. Fixed it myself. This is what you can do.

Settings > Accounts and services > Add account > (503 Service unavailable) > (instead of freaking out, choose OTHER ACCOUNT or Microsoft Exchange) > Enter account info. ex blah@hotmail.com and password then accept push settings. BOOOM, it works. You dont have to deal with crappy k9 email

MAKE SURE YOU UPDATED YOUR PHONE TO JELLYBEAN FIRST

BOOM

Hi there... Sorry, I didn't see your message til now. The same thing happened to me when I first installed k9..servers weren't right so I tried to do manually. The tech had me totally delete the k9 program - which means Not just removing the icon. You go to the app store, type in k9 then UNINSTALL. then reinstall a fresh k9 app - but he said to definitely let k9 automatically figure your server settings out. Hope this helps!

Thanks - I'll give it a try!