I have an NG6 update issue with the “Garmin Smartphone Link” app on my Verizon Samsung Galaxy S4. The Smartphone Link app sends traffic, weather and travel related data via the Bluetooth connection to my Kenwood/Garmin DNX691HD automobile navigation receiver.
I had been successfully using the Garmin Smartphone Link app for several months until October 18, 2014 when the Verizon update_SCH-i545_NC5_to_NG6 was pushed to my Samsung Galaxy S4. On approximately October 18th, the Garmin Smartphone Link ceased sending data by Bluetooth to the automobile receiver.
I have spent hours with both Garmin and Kenwood tech support. The Bluetooth function on both the Samsung phone and Kenwood/Garmin DNX691HD receiver works flawlessly for all other apps. The Garmin Smartphone Link app says it is connected. The receiver shows all of the appropriate icons indicating a connection. Yet, as of several weeks ago, no data now comes through from the Smartphone Link to the automobile receiver.
Garmin pointed at Kenwood saying it was an issue with the firmware in the receiver. Kenwood says that it is the Android update to the phone and that they “have had reports of this issue”. Yet, neither had any estimate for when or if a resolution might occur and the best that Kenwood was able to offer was to “try another phone”.
Any thoughts on troubleshooting or a work-around are greatly appreciated. Thank you.
