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Advanced messaging on Galaxy s21 Ultra
Mikem2572
Enthusiast - Level 3
‎06-09-2021 10:32 AM

Just switched from T mobile to Verizon and brought my S21 Ultra with me, only to find out that only the S9 supports it? Clicked on  Samsung messages and was told it was available only to get an error. How does the supposed number 1 carrier only offer rcs to a phone 3 generations old when the other 2 carriers fully support it? We pay a lot for our devices and should be able to use all the features that we paid for. And verizon wonders why  they are losing ground to the other carriers. Looks like back to t mobile for me.

Screenshot_20210609-110629_Messages.jpg

  

Screenshot_20210609-110632_Messages.jpg

 

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Mikem2572
Enthusiast - Level 3
‎06-09-2021 10:40 AM

Whats funny is their workaround is to use Verizon's messages + which is horrendous or google messages which isn't much better.

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vzw_customer_support
Customer Service Rep
In response to Mikem2572
‎06-11-2021 10:52 AM

We apologize for this experience, Mikem2572. We understand this feature is important for you and the last thing we want is to lose you as a customer. Do you still need assistance with this feature?

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Mikem2572
Enthusiast - Level 3
In response to vzw_customer_support
‎06-11-2021 06:13 PM

Yes i do. Advanced messaging is extremely important to me. If i knew it was only available for a phone 4 generations old, i never would have left tmobile. If advanced messaging, (rcs) works with my phone, i will stick with Verizon. Only issue i have but its a big one.

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vzw_customer_support
Customer Service Rep
In response to Mikem2572
‎06-13-2021 06:33 PM

Mikem2572, we would not want to see you leave us over this. You are correct, advanced messaging is only available on a Galaxy S9 (https://www.verizon.com/support/knowledge-base-222792/).  We have a wonderful messaging app called Verizon Messages that we hope you'll check out! Please take a look at all it offers: https://www.verizon.com/solutions-and-services/apps/verizon-messages/  What exactly is it that Verizon Messages doesn't have that you would like to use in a message application?  AliciaD_VZW

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Mikem2572
Enthusiast - Level 3
In response to vzw_customer_support
‎06-14-2021 03:34 AM

I need rcs to work, thats what i need in a messaging app. Verizon messages is an ugly, gawdy mess.  No matter how much i customize it, the UI is ugly. Samsung messages is clean and simple and supports Rcs. For a company that charges more than anyone else, you would think that they would be on par with the other 2 big carriers instead of just offering rcs to a phone that is 4 generations old. i paid a lot for my phone and verizon service and expect everything my phone is capable of to work.

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Mikem2572
Enthusiast - Level 3
In response to vzw_customer_support
‎06-24-2021 09:07 AM

Messages + has a horrible look and layout and i still don't have Rcs while using it so it is worthless to me. Could you please explain to me why it would be available on a phone that is 3 yrs old and not a phone with latest technology that costs a lot of money? Why would verizon not activate it for current model flagship when tmobile and at&t have it? That seems to be the only answer i get from reps....use messages +. Its ugly and doesn't solve my issue.

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Stcope
Enthusiast - Level 1
In response to Mikem2572
‎01-01-2022 07:24 PM

I have the same issue I recently moved over from AT&T and I hate the day that I did it..

 

when you call Verizon the wait times are incredibly long  and now this thing with not having advanced messaging.. I should have done more research..

 

 I'm going to pay off my device and go back to AT&T..

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vzw_customer_support
Customer Service Rep
In response to Stcope
‎01-03-2022 07:34 PM

We would never want to lose you and are here to help.  What type device are you having this issue on?

 

-Sean

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JDiamond2
Newbie
In response to vzw_customer_support
‎01-08-2022 06:13 PM

Can I disable the advanced messaging somehow to bring back my chat settings?

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vzw_customer_support
Customer Service Rep
In response to JDiamond2
‎01-10-2022 06:44 PM

It is important that your device works the way you need it to. You may need to try using a different text messaging application from the default in order to disable advanced messaging, as information from the other carrier indicates there may not be a way to disable it. *Peter

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Thor69
Newbie
‎07-01-2021 10:26 AM

did you contact care / tech to have the feature added to your account it is a free feature that does not automatically go on

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Mikem2572
Enthusiast - Level 3
In response to Thor69
‎07-01-2021 12:20 PM

I did, multiple times, was told its only available for galaxy s9 and was given a canned response that they have a wonderful app called messages +.  Messages plus has a horribly ugly interface and rcs only works with others using the app. No good for me.

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vzw_customer_support
Customer Service Rep
In response to Thor69
‎07-03-2021 10:38 AM

We are here to help with your concerns as a customer with us and want to make sure that your issues are addressed with your messages. As mentioned by Thor69 we would have to add the advanced messaging option if that is what you were looking for. In order to do so please send us a private message to further assist.