I am beyond upset. Per Verizon equipment protection programs “same day device replacement for stolen , lost, or damaged devices. Which is a complete lie! I dropped my device last night, contacted addition and Verizon. I had 3 important Health calls for today, and missed them. Addition does not have my same device model in stock it is on back order, Verizon said I cannot go in store and obtain a replacement there! COVID-19 response to customers my butt. They have no support. So now assurion has no devices, Verizon is no help! I pay a good about for both Verizon protect and Verizon protect home each month, yet when I need services they act with attitudes!!! Then offer me to pay cash price for a device at store then refund me later? Seriously. During these times, there’s many of us that cannot afford to do so!
Not sure what the purpose of this post is since Verizon has nothing to do with Asurion's stock.
Next time be more careful with devices.
Stephanieisabel92,
I am very sorry to hear about the device being damaged, this is never fun to deal with. We want to do all we can to help make sure you get a device replacement as quickly as possible. Have you ordered and/or received yours yet?
ColinH_VZW
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