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Dropped connections after S22 Ultra update (S908USQS3CWF2 July Security Update)

MyRandomUsername

Hi everyone,

My wife and I both have Samsung S22 Ultra phones which we've had for some time and we've never had any issues with them. Starting last night, my wife's phone stopped call/text on the mobile network (WiFi is fine). It shows either no bars or possibly one bar. She has driven to other parts of town and has sometimes been able to make a few calls, but if they go through they frequently drop. My phone works better, but it seems to have lower signal strength than usual and has dropped calls too.

I've compared her mobile network settings with mine and all seem the same. I've done a reset of network settings, rebooted, reset the SIM card, cleaned the phone app cache, etc.

Suspiciously, last night (July 9) her phone was upgraded to the new firmware: S908USQS3CWF2

She went to the Verizon store just now and it seemed to work ok there. They gave her a new SIM card. But when she drove away from the store it started having issues again. They told her the next step was to buy a new phone (even though we still owe $800 on it).

Any ideas on what to try? Is anyone else seeing this?

Comments

MyRandomUsername

In addition, I see that my phone connects to the 5G network but if hers can connect it is only 4G.

Verizon_Support

We definitely want to make sure that your device is working properly. Have you restarted the devices since the update? What troubleshooting have you done? ~Peter

Randomusername473

Also I am experiencing the same issue as the OP where it states there is 3+ bars of 5g or 4g and still nothing loads on my phone from the cell coverage, but people with the same device and plan in the same location can load pages within a second. Issue also affects texts and calls in addition to the internet

Randomusername473

I am experiencing this same issue as well, and it started with the S908USQS3CWF2.

Verizon has told me to try the following none of which have worked.

-reset network settings

-reset all settings

-eject the Sim and re-insert it

-use the e-sim

-delete the e-sim and recreate it again and use it, and reboot during these steps

-turn airplane mode on and then off again

- reboot phone

-check for updates (there were none)

-upgrade cell phone plan (never going to do that, we have unlimited 5g and they're just trying to sell us on a worse plan)

They went on to say that the issue is a network issue, which I don't believe is true because my family is on the same network with the same galaxy S22 Ultra device and there web pages take a second to load whereas mine take 5+ minutes to load an internet page from the same location/tower.

This is what they said "It seems like a signal issue where the cell site is not able to sent the signal on your device. I will need to raise a ticket to our dedicated team who will get this fixed form their end. They will be sending an engineer to look at the cell site. It may take 1-2 business days for our dedicated team to get this fixed. Once it is resolved, you will be notified via email once it's resolved."

I doubt this is the case and Verizon just sent out a bad update the essentially bricked the phone for anything other than wifi which is ridiculous. These are steps you can try but none of them worked for me since it was the cause of the bad software update.

Same here! I've been to 6 verizon shops: swapped sim/esim, airplane mode, complete reset and still nothing. Yes, I get signal in town, only because the 5g is so strong but to and from work, no signal. Grayed out bars with an "x" over them. I bought an unlocked A14 and put the S22 ultra's sim card into it... IT WORKS JUST FINE!!

Verizon, fess up that the latest update malfunctioned, is a known problem and fix it!!! #S908USQS3CWF2 July Security Update

Verizon_Support

We definitely want to make sure that your service and device are working properly so that you can have the correct experience. We contacted you on Private Note to further assist you.~Geo

I have the same issue, s22 ultra. No bars, x through the greyed out triangle. It picks up service in very random spots. Works fine in a Verizon store. Swapped sim, Verizon disconnected and reconnected my phone to the network, tried e-sim, switched sim channels, tried manually selecting a network. Per Verizon store recommendation, I took my phone to a repair shop for diagnostics. Per the non-verizon repair tech, the only error reporting on my phone was a talk-back error, first reporting 8/19/23. Antenna is functioning fine as is the rest of the systems and sensors on the device. He stated the talk back error meant my phone was trying to connect to Verizon and recieving nothing back from them, and this is on them. Regarding the update specified above, mine updated on 7/7, and hasnt been showing errors until about a week ago. Verizon store solution is to upgrade my phone. This is ridiculous, we bought this phone outright from Verizon a little over a year ago. Why is this acceptable? Has anyone found a fix for this?

My S22Ultra just started doing everything everyone has mentioned in this thread today. First it would drop from 5G to 4g. Not a huge deal considering I am in the country and typically I only get 4g. But then it would randomly drop all cell service. Then come back and flash 5G then 4G and now its just stuck on no cell service.

Tried going in to manually select the network and when I click on Verizon it says it can't be found. I just did a factory reset to see if that would fix anything. So far it's looking like it didn't.

Verizon_Support

We're sorry for the issues you're having with your S22. We will be sending you a private note to assist.

~Ivone

MyRandomUsername

After spending hours and hours and hours on this, we ended up spending hundreds of dollars on a new phone. There is something wrong with the S22. So many people are hitting this out there. Very disappointed with Samsung and Verizon.

Verizon_Support

We understand the need for a working device, and are truly sorry to learn of the recent connectivity issues you've been encountering, missa4202001. We'll be sending a Private Note to better assist.

~Izzy

Verizon_Support

MyRandomUsername, we're sorry to hear that you're having problems with your S22 Ultra after the update. We'd be happy to take a look at the situation and make sure this gets resolved. We'll send you a Private Note so we can gather more details.

~Jesse

I am having the same issue..2 store..esim, regular sim, changed plan and all the above mentioned things above tried..I am beyond frustrated.

Verizon_Support

We never want to see you frustrated rcrooker. We will send you a private note. -Joe

mikemcclelland69

I have an S23 Ultra and same problem after the update that was pushed about a week or so ago.

I have the same exact problem all of you described in this thread,

have had five or six different conversations with Verizon representative over the course of three weeks and still no solution. Waiting for the 10th day for the advanced engineer experts, to research my problem and provide me a resolution. However, I have still received no response.

I have went from regular Sim to eSIM to new Sim to eSIM and still no consistent fix. I should not need to purchase a new device when I have already had this phone Inspected by Asurion (Same company, both Samsung and Verizon use) and the report indicated I have no damage of any kind to my phone. This is a connection issue.
Lastly, the option that I was provided was purchased a new phone or activate exte for $16 a month which would need to be kept at least for 30 days then a claim could be submitted in a new phone could be given to me for a reduced price

mikemcclelland69

If I have to replace my phone I will be replacing Verizon along with it. I have been loyal to them for 24 years and expect reciprocation. I won't hesitate to punt them.

I am traveling today and while at SFO my phone worked fine, although RX signal strength was variable. Headed to Hawaii and will see what is like there. I was just there 2 weeks ago and phone worked fine before the update on the 29th.

Having the same issue. After the software update, the phone is cycling from 5G to 4G to no bars at all frequently. This is on an unlocked direct from Samsung device as well, but on Verizons network. Switching the sim to a TMobil chip, the device works perfectly fine. Switch it back to Verizon, and I can barely get a bar in places I was able to get full 5G service yesterday.

Verizon_Support

michaelpmcclelland We want to make sure that you have the service you need on your device. Let us know if you still need assistance with the signal issue on your device. ~Peter

Verizon_Support

michaelpmcclelland, help is still here as your device concerns are very important to us and we want to do all that we can to resolve this issues for you. The last thing we want to see happen is you leave us. Please let us know if you still are in need of assistance.

-Natasha

Verizon_Support

michaelpmcclelland, we are here ready to assist should you still need help. If you prefer, there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile

-Natasha

I see people have tried a number of things but nothing seems to help. I would suggest taking your phone to a Samsung service center and ask them to reflash your phone using the previous version of firmware. Then when the phone ask to update, do not allow it.

Verizon_Support

Woody14623 We're here to help you with your concern regarding your device. Have you reset the network settings on the device? Instructions can be found here: https://www.verizon.com/support/knowledge-base-300876/ ~Peter

I may of found a possible solution my husband's phone was doing this, no service grey x but mine had full signal. if he had wifi he had service but other than that none. we switched to Verizon after 10 years woth at&t and nothing but problems have had to get our s22 ultras replaced once already due to a issue after a update. I went into settings>connections>mobile networks>network operators> and turned off select automatically then turned his phone off for a minute turned it back on repeated those steps and switched back on select automatically and it seems to have fixed it bit it still sometimes goes out. so we'll be going to Verizon today just in case.

Also someone was able to hack our account and order a new phone while trying to cancel ours ... we only switched because we moved amd at&t didn't have great service where we live. unfortunately

Verizon_Support

emeehan We're glad youre going to be going to a Verizon store today. We will be standing by in case you have any other questions. ~Peter

I worked with customer service online and they suggested I do just that. All it did was lose all my wifi and bluetooth connected devices. I tried tons of other things as well, with little to no change in service. Eventually the service tech did something (I believe pushed me from pre-paid to normal, then back again), which screwed up my plan and settings there. It took a separate call to get that resolved. But even now, it's still dropping service often.

The only pattern I've found is that it seems to happen most when changing from place to place. Standing still in an area with strong service, I can stay on line for quite some time. But traveling, any time a tower handoff should happen, it drops to 4G, then fails. Likewise any time I'm on wifi as primary, and wifi drops off, and 5G is supposed to kick in, it fails.

This is clearly a Samsung issue. Their latest update screwed something up. Their forms are teaming with people with this exact issue, with Verizon, AT&T, TMobile, and others. At this point I don't think there's anything Verizon can do about it. This device will simply stink until Samsung decides to fix it, or people give up and buy a new device. (Or take the effort to backup, reflash an older firmware, and jailbreak/root it to prevent auto-updates from fowling it again.

I have been having the same issues with my S22 Ultra since 9/9. Would appreciate any help!

My Samsung S22 Ultra lost connection on Tues the 12th. Consistently have had no signal with an x above where the signal bars should be. I have been on the phone with Verizon technical support pretty much every day, with every agent trying the same old trouble shooting (reset the network settings, restart the phone, turn airplane mode on then back off, etc) and every agent giving me different excuses such as "there must be a tower out". Nothing has worked so far, I am now going on 10 days with no phone. Beyond frustrated with this horrible service.

This is a problem with the Samsung update for S22. There are tens of thousands of users on the Samsung sites complaining about this, on every carrier. It's impacting anyone with an S22, on Verizon, AT&T, T-Mobil, everyone. Verizon can't fix it because they didn't break it. Samsung did.

Verizon_Support

Thanks for reaching out once again and allow a fresh set of eyes to look at your S22 Ultra connection. Please respond to the Private Note so we can collect details. I value your time and don't want you to have to repeat steps.

-Deb

mikemcclelland69

I am convinced it is location driven. I spent the last 2 weeks on Oahu and not one issue. The second the plane touched down at Dulles in Northern VA the same ol junk reception started and contnues.

I suspect this is associated with 5G roll out and they are not admitting it.

Verizon_Support

Let's make sure you get the help you need with your service. We'll send you a Private Note shortly.

~Jesse

My phone started this on Monday night. Still nothing resolved. I have trouble shooted with no luck.

Has anyone had a solution or did everyone end up buying a new phone?

Thanks

My phone has been doing this since 8/19, still unresolved. I'm not currently in a financial position to upgrade my phone, nor do I think I should have to having paying $1300 last year for it though verizon. The only answers I get from verizon is that it's the phone, not them, we can upgrade you for $$$. We have been with verizon for 20+ years, i feel this is an unacceptable answer. I have had it confirmed by 2 Samsung shops now that my phone is throwing no errors, with the exception of a talk back error, which is on Verizon. Verizon support is getting us nowhere. We reboot, reset network settings, change sims, etc. My account is flagged for a network error. It only seems to get service when it has a direct line of sight with a tower, and I'm not moving. My partner spoke with Verizon on an unrelated billing issue yesterday, he noticed the flag on my line, the rep advised him that my phone may be having errors because it has not been moved from 5g start to 5g start 1.0 yet. What plan is everyone else on that is having this issue?

Verizon_Support

We understand experiencing dropped connections is inconvenient, and we are here to help. We sent a Private Note to further assist you. ~Geo

I've had this s22 ultra for 14 months without problems. Then two months ago this starts. I lose signal driving down the highway, standing in the same spot. All in areas that I've traveled for years with service. I'll be driving with my wife (who is on the account with me, iPhone 13 pro max) she has full 5g service and I have a Grey X. I've been to the store, reset network, factory reset phone twice, done every other mention all to end up at the same point. Signalless... this is unbelievably frustrating. I pay faithfully every month but it still doesn't work. Now if I couldn't make a payment my phone would be turned off but Verizon can't provide service to my phone that I bought from them but I'm supposed to file an insurance claim and pay or pay off my balance on the phone and upgrade.... I am unable to afford both of these options and I shouldnt even have too. The phone was fine and now it's not. Please fix this issue.

Verizon_Support

We're sorry to read about your concerns with service on your device. When did you do this troubleshooting? Have there been any changes on the device? ~Peter

Verizon_Support

We value your time, and we are here to help. Please reach out to us for assistance. ~Geo

Verizon_Support

Hello, Sceeyore29, I'm sorry to hear about the issue with your connection after the most recent update. So we can best assist, we will be reaching out via Private Note.

-Lauren

Having the same problems as everyone else. Have tried all the same things, airplane mode on off ect. Today I went to Verizon store and had my Sim card changed. While the agent was changing card the manager said he was going in the back to check forum discussion for the issue. He wouldn't come back out clearly he found the problem well documented and let me leave knowing the knew Sim wouldn't help. Before he went in the back he stated he had plenty of bars so he didn't think there was a problem.

It seems to get worse at night, my phone basically only works on wifi. My wifi is Verizon and works fine so it's definitely the phone. Help please.

To everyone having this problem, if Verizon is not going to resolve issue file a complaint with your state attorney general consumer complaint dept. The AG will file a civil suit against the responsible company forcing them to correct the situation.

Verizon_Support

We want to make sure your device is working properly at all times. Do you experience these issues at a specific location or while being indoors? Do any other devices experience the same issue? ~Geo

Today will make the fourth day in the row that I'll be at Verizon with a phone that don't work unless I'm on a wifi network. Once again all due to a software update that I tried to not make happen. This is the second time that a software update on my Ultra 22 has left me with no service on my phone. They have given me a new sim card, then an e sim, thought they found something in my phone that was turned on that shouldn't have been... all for me to drive away and have no service. It is crazy that I'm paying for service and having nothing at all. I've wasted hours this week waiting at the store to be helped (and the workers are very courteous and are trying) but no one has any idea what is causing my phone to not work all of a sudden after the update. They are saying no one else in town has come in with this issue. I can't be the only one!!!

Verizon_Support

MrsTodd10 We're sorry to read about the issues you've been having with your device. What troubleshooting have you done so far? What kind of signal if any does the device show? ~Peter

Restarted the phone, turned off and on, airplane mode, new sim card, e sim, made sure that ultra-wideband was turned off, master restarted the phone. I have absolutely no signal unless I'm on wifi. I have been at my local Verizon store for the past 3 days and they have no idea what else to do.

Take your phone to a Samsung authorized Service Center and have then "reflash" your phone. This will install an older version of the phones firmware. The "reflash" procedure is different from all the other things you have tried. After the "reflash" the phone will want to update, do not let it until yo have tested the functionality of your phone. Let the group know if this fixes your issue.

Verizon_Support

MrsTodd10, just wanted to check in with you to see if you are still in need of assistance. Please let us know.

-Natasha

Thank you, but I am all set. I received a warranty replacement.

It will be interesting to see if the issue returns once and if you allow the updates.

Having same issue as everyone else. Connect to Verizon wifi Hotspot with no issues.

Nothing has worked. Tried all the solutions Verizon recommended, and nothing worked. Went to the Verizon store and had the sim card replaced, and that didn't work (Verizon owes me $10). I called 800 922 0204 and he said he did something. That didn't work. The phone is still having issues. After reading all the community messages, we are not the only people with this issue. The phone is only about 1 year old. I still have $400 until it's paid off. I shouldn't have to pay this phone off and then buy a buy a new phone (that was the recommendation of the tech at the Verizon store). This is getting very frustrating. Has anyone been able to solve this problem?

Hi I have the same issue with my wife mobile, this is a safety issue if we can't call 911 becuse the mobile is not able to register to the network, since everyone complained from same issue this is mean there is a firmware glitch and need to be fixed ASAP, please give us update asap when that will be fixed

Verizon_Support

Thank you for bringing this to our attention. Please have your wife connect with us here or vzw.com/contactus for troubleshooting.

-Melissa

Longtimevzwandnowunhappy

Hello! Same issues here... While others on vzw standing right beside me have no issues.

My S22 Ultra is now terrible and I still owe a lot on it just like everyone else.

Is Verizon doing anything for anyone????

Verizon_Support

We're sorry to hear that you're experiencing the same issue. We're going to send you a Private Note so we can gather more details. ~Jesse

I recently moved back to Verizon after abandoning ship to AT&T last year with my S22 Ultra because of dropped video calls while on mobile data. (I left our other two lines on Verizon.) I am still having dropped video calls/data in certain spots. Hoping Android 14 or something will resolve this, otherwise I'll bring all three lines back to AT&T. It's clearly Verizon because the phone was fine on AT&T. I'm on S908USQS3CWI2.

Verizon_Support

I'm sorry to hear your having problems with your device ncstewart66. We will send a private note. -Joe

Is there a fix for this??? My phone started working for three days and then out of nowhere it just starts doing the same thing again. This is an absolute outrage. I pay my bill every month faithfully and I can't even use the service that I'm paying for. Verizon are you aware of what's happening? Are there any plans to help those of us paying for your services? My phone has been in and out for 4 months, if I didn't pay my bill for 4 months you would have cut my service and sent collections after me. Can I please just get the service that I'm already paying for??? I don't believe that to be an unfeasible request.

Good luck, mine has been doing this since August. Tired of messing with it and can't afford to replace the phone (nor should I since it's barely over a year old). Verizon has yet to credit our account for lack of service as promised as well. A statement from verizon instead of private messages would be cool, since there are so many people having the same problem.

In all fairness if they had a fix they would just post it. This is what Verizon will ask you to do:

Get a new Sim card
Try e Sim
Make sure phone is updated
Restart phone
They will blame samsung and tell you to call them
They will then request you get a more expensive package.

Verizon_Support

Hello Midknightcloud. We will send you a private note to troubleshoot this. -Joe

Cvanderpool2021

Have same problem, started after update also. Went to Canada and phone worked fine there. This makes me think it's Verizon. Guess I'm moving!

My wife has the same problem with her s22 ultra. I have done all of the steps to correct the problem to no avail. As this is a known problem, Verizon should fix/replace all affected phones. This presents a safety issue as people can't call for help when needed. Come on Verizon, do the right thing .

Verizon_Support

We never want you to leave us CVanderpol2021. Let's review this together. We will send you a private note. -Joe

Hi

I live in NYC and my galaxy s22 ultra start making problems with the signal

I was spoken with Verizon customer service tech. and they tried to troubleshoot. I thought it's fine. But then I went out of my house and signal was down. I thought the service is low in NYC.but I found some friends all with Verizon service with another phone not the galaxy s22 ultra. they all got 5g excellent service I called back Verizon but no one was able to help me. I went to 4 Verizon stores but with no luck.. they just telling me to get a new phone.. it's so interesting 1 st I have 5g great service and down the block my service is at x.. I tried change to esim. restarting network. Factory data reset. Getting back to a regular sim. all the troubleshooting what's necessary but no luck I'm afraid to get a new galaxy phone with Verizon.....

Verizon_Support

Stfloran812, we're sorry to hear that your wife is experiencing issues with her S22 Ultra. Staying connected is super important, and we'd be happy to take a closer look into this. To better assist, we'll be sending a Private Note.

~Izzy

Verizon_Support

Hey there, Take-life-ez, we know it's important to have a connection you can rely on. You mentioned your service was different from other users. Do you recall what your signal looked like before the update and how it changed after the update? The latest software update for the S22 Ultra was released in November of this year. Have you been able to update to the most recent version now?

-Lauren

I updated my phone tonight, and surprise surprise! Still no signal. Updating to the recent version does not fix the problem! Has anyone else successfully fixed this without dropping 1k and some change on another phone? Going on 4 months now with wifi only, still no credit on my account for lack of service. This is really a crock guys.

@missa4202001
wrote:
Has anyone else successfully fixed this without dropping 1k and some change on another phone?

I have a device direct from Samsung, and it's finally back to normal. I did a sim swap earlier and it didn't fix it. I just did the latest firmware update, direct from Samsung, and I'm back to normal. I don't know if it was just the update, or sim + update. Mind you if you have a Verizon branded phone, you're not going to see that update until February, since it's delayed for Verizon putting their bloat into the update.

I also updated miscellaneous Samsung components from the Galaxy Store app that showed needing update, one of which was "Carrier Services". But that happened just before the firmware update.

But yes, at least one person has recovered from this state without a phone reset or replace.

Same started happening on my s22 last week. I was on US Mobil using WARP which is VZs network. After over 5 hr of chat support over 2 nights, USMobile switched me to GSM which is tmobile's network. That worked for almost a day. After more time in chat and no resolution, I switched back to Verizon mobile service. That worked for a day (got a new sim card), and now I'm back to having once my phone goes gets into its no-network state, I need to reset the network settings. That gets I working minimally. Really is only reliably works on wifi. While others have said it's verizons network, I'm leaning more to it being the phone (which I bought from verizon) since both t-mobile and vz networks had the same problem. It is very frustrating to have a 1 yr old very expensive phone that doesn't work. Never had any problems with it until last week

Just adding to the list that this issue is still ongoing. I have the same issue of no signal unless within very close range of a tower. This began 11/28, after "upgrades" were being done to towers in my region. I've done all standard troubleshooting, including a new sim and factory reset. Been on chat twice, and spoke with a rep yesterday. The reps temporary solution was to provide me with a network extender (waste imho since I have wifi calling at home with no issue, i expressed this but he insisted). I will be following posted advice to file a complaint with my Attorney General to hopefully push an actual resolution through. An extender doesn't correct the hundreds of miles I drive every day without service. These phones are far too expensive to be essentially made useless by mfr/provider software.

Verizon_Support

Hey there, sesamoid, I'm sorry to hear you're running into an issue with service after updating the software on your phone. Have you been able to install the most recent update that was released last month?

-Lauren

Yes Lauren- I am on the most recent update. If there is any other data that would help you, feel free to ask.

Verizon_Support

sesamoid, thank you for the information. We'd like to gather more details so we can better help you. We're going to send you a Private Note shortly.

~Jesse

After some sleuthing yesterday it would appear my phone cannot connect to anything but a 5g tower. My phone is physically fine, it has gone to a samsung repair shop, this problem started after the july update (and got worse with the most recent). Like many others, I travel through rural areas and don't always have access to a 5g tower. Furthermore, I will only stay connected to that 5g tower if i force the phone to stay in 4g. If it tries to bounce between 4g/5g it will just disconnect, and back to the grey x and 113dbm signal. Verizon has the option disabledto keep in 4g disabled, I use a 3rd party app to force my phone to stay in 4g LTE. I'm curious if anyone else has tried this, and if you haven't, please do. There are many people having this problem, what is verizon going to offer for a solution besides paying to upgrade? You guys already don't honor your word for account credits.

I just started having this same issue this week! My wife and I both purchased our Galaxy S22 Ultra's at the same time and hers is fine. I have no signal most places and am stuck relying on WiFi only!

Tonight I backed up my phone and did a factory reset. No luck! Still no cell network signal at all!

Verizon_Support

missa4202001, we are sorry to read that you are still experiencing service issues after completing a software updated. We will be sending you a Private Message in order to gain some additional specific details about any other troubleshootings steps that may have already been completed. We look forward to assisting you.

-Andi

Verizon_Support

We definitely want to make sure that your service works properly. Please tell us, do you see any signs of physical damage on your device? Other than the update, have you made any changes to your device and/or account recently? ~Geo

Verizon_Support

Hello Antonio_F. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.

~Ivone

Verizon_Support

Carlj We're sorry to read about the issues you are having with your device and we're here to provide some guidance. Since you have completed a factory reset of the device and the issue is still present, we would suggest you contact Samsung support in regard to this signal loss after the update. You can reach Samsung support at 800-SAMSUNG. ~Peter

Wow! Reading your post is like taking a trip down memory lane with the same timeline. And I'm still dealing with the same issue after multiple chats with technicians and following many troubleshooting instructions. My husband has the S23 and doesn't have any issues. I have been a Verizon Wireless customer for almost 24 years and have not experienced anything like this. This has been a nightmare, especially when missing important phone calls from my children's schools. My fear is not being able to call my husband or for help during an emergency. I have come to the conclusion that I will have to buy a new phone... even though I'd rather not.

Thanks for your post. I was glad to know I'm not the only one with this issue.

Verizon_Support

Reliable consistent connection should definately expected with S22U or any device. We hate you are experiencing issues, especially calls for your children's' schools. We are here to review everything that could be happening. With troubleshooting, we not only look at the device that includes hardware, software, and apps, the network coverage, as well as plan limitations. Please respond to the private message and we can review all factors and diagnostics.

-Deb

I'm having the same problem. Tech support says "It's not my phone" and they'll send a network extender. 3 other VZW users (no s22) all easily connect to the mobile network.

I'm pregnant and am now thinking I have to get a new phone so I can call for help if I need it. Spent more than 1K on a phone that lasts less than 2 years. Can't be right....

Dear VZW, this push to force s22 ultra users onto 5g only then making it so we can't select other mobile networks is a fail. How many dissatisfied users do you need before you figure it out? Last time this happened to me I was in a foreign city without a phone... scared out of my mind I because I couldn't use maps to get around, what was I going to do if I had an emergency. Deep in the VZW community this problem came up (hint other users... it's not new). Did you guys know that if you had an s22 ultra from any other service provider that you could select your mobile network. This is something VZW intentionally disabled for us.

Maybe I was bad this year and Santa (VZW) is now handing out bricks instead.

It's really ridiculous how this has been going. I'm a type 1 diabetic with a toddler and don't get service in half the city where prior to this update, it worked more than fine. I need my phone to reliably work. Seems like I don't have signal more often than. I do these days. And it's not like I'm in the boonies, I live in a fairly large city and had PREVIOUSLY gotten excellent service in most areas of the city. Someone definitely needs to address this issue.

Verizon_Support

Hi Greathkm, thank you for reaching out. We understand the importance of you and your baby being safe and having help when needed. There is a known issue through Samsung regarding this connection issue. To make sure that is the path you need to take we want to go over a few things first. To value you're time we will be sending a Private Message so we can review the previous troubleshooting on your account.

-Melissa

Verizon_Support

Hello we know it's important to be able to rely on your device for health reasons. What are you seeing as far as service? Is this happening at particular locations? What troubleshooting steps have you tried so far?

-Lauren

I have just recently started to have the same problem. I have tried everything that has been suggested, E-sim, new SIM, reset network settings but I keep running into the same problem. At my own home I am now getting "Searching for Service" - this just started happening last week. On occasion it will pick up the 5Guw, then drop to 5G, then drop to 4GLTE and then drop service altogether, generally within the time frame of two minutes. I have been to my local Verizon store multiple times and they have not been able to fix the issue. The last time I was in they told me that it was my phone and NOT their network. If I can't find a solution to this, I am ready to just ditch Verizon and move to AT&T - I have friends and family on that who have no issues on that network. The customer service I have received has been severely lacking in trying to help me solve this issue. I use this phone for work and travel a great deal so to not have service is a huge problem.

Verizon_Support

Hey StarTurtle71, we're sorry to hear that your device is also having some connectivity issues since a recent update. I appreciate everything you've already done from a troubleshooting standpoint, and we want to offer our continued support. So that we can better assist, please be on the lookout for a private message from us.

-Joseph

I'm so sick of this! For 2 weeks now I've did the same thing millions of others are doing to resolve our problems and it's clearly verizon and this horrific s22 ultra I'm paying thousands for!! Oh!, sorry, I haven't tried the "Go do 4 back flips, 3.5 cartwheels, toggle the airplane mode, rrstart your phone, turn off data saver, pull out your sim card, 8 burpees, plug your charger in 7 times, but unplug it 11." just to get service that I'm paying for that doesn't work?? Paying you for media when my wifi does all the work. Hold on though, let me go try method above and I'll let you know if my $1000 dollar , $100/month phone works....Standby!

It's clearly a verizon/samsung problem not being resolved as we all get the run around. I want my money back.

Forcing my phone into 4g via 3rd party app (4g LTE Only Mode) helped somewhat. My phone only worked if it could connect to a 5g tower - with 4g forced on. It would not connect to a 4g tower at all. Sounds backwards, but there is no typo there. You might give that a try. After I ended up losing out on a job interview because my call wouldnt stay connected, I caved and upgraded to an s23 ultra right before christmas. My partner is currently undergoing chemotherapy for cancer and i couldnt risk missing or dropping calls any longer, or missed communications about my career. For the first time ever, I have a phone payment, and during one of the worst financial periods of our live due to career transitions and cancer to boot. I am super upset about it still, Verizon offered no resolution or even a discount, they don't care, and have yet to honor the account credits they promised me as far back as August. I essentially paid for 4 months of no service. Verizon was okay with this. They'll send you private messages asking to help all day but nothing actually gets done. This is how customers that have been with them for 20 years are treated. For these reasons alone (lack of caring or honoring their word) I cannot recommend Verizon to anyone, in case someone shopping for a carrier comes across this post.

I am having the same issue since the January 2024 update. I have tried all the recommended 'fixes'. what are my options to get a different phone if I have 12 payments to go? This is ridiculous!

Verizon_Support

conifer8 We're sorry to read that you're having this issues with your device. What troubleshooting have you done to try to fix the issue? ~Peter

I got a used S22 Ultra and am having similar issues with Verizon. I live in an area with no 5G service. I tried everything, including switching to eSIM, factory reset, and so on. No help. I sent this phone back and ordered another. Exact same problems. Other family members have different phone models but also use Verizon. Their phones work perfectly in all the same places where I have no service. This is ridiculous! It seems it is mainly because Verizon and Samsung have some kind of arrangement with the software where they take away the option to force 4G. It seems to try to connect 5G, which isn't available in my area. I really like the S22 Ultra for its camera system and S-Pen. I guess I am going to have to abandon Verizon after a couple of decades of using them exclusively as my carrier.

Verizon_Support

We're sorry to read about the issue with service on your device. Does the device show any signal? ~Peter

I'm having exact same issue. Since Version is playing dumb to this issue I assume the new firmware update is to phase out S22 phones. I've had Sim card changed twice, factory reset cleaned etc. Same issue.

Verizon_Support

Lamont1977, we want to gather more details about this so we can better help. We're sending you a Private Message.

~Jesse

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