Dropped connections after S22 Ultra update (S908USQS3CWF2 July Security Update)

[MyRandomUsername]

Hi everyone,

My wife and I both have Samsung S22 Ultra phones which we've had for some time and we've never had any issues with them. Starting last night, my wife's phone stopped call/text on the mobile network (WiFi is fine). It shows either no bars or possibly one bar. She has driven to other parts of town and has sometimes been able to make a few calls, but if they go through they  frequently drop. My phone works better, but it seems to have lower signal strength than usual and has dropped calls too.

I've compared her mobile network settings with mine and all seem the same. I've done a reset of network settings, rebooted, reset the SIM card, cleaned the phone app cache, etc.

Suspiciously, last night (July 9) her phone was upgraded to the new firmware: S908USQS3CWF2

She went to the Verizon store just now and it seemed to work ok there. They gave her a new SIM card. But when she drove away from the store it started having issues again. They told her the next step was to buy a new phone (even though we still owe $800 on it).

Any ideas on what to try? Is anyone else seeing this?

[MyRandomUsername]

In addition, I see that my phone connects to the 5G network but if hers can connect it is only 4G.

[vzw_customer_support]

We definitely want to make sure that your device is working properly. Have you restarted the devices since the update? What troubleshooting have you done? ~Peter

[Randomusername473]

Also I am experiencing the same issue as the OP where it states there is 3+ bars of 5g or 4g and still nothing loads on my phone from the cell coverage, but people with the same device and plan in the same location can load pages within a second. Issue also affects texts and calls in addition to the internet 

[Randomusername473]

I am experiencing this same issue as well, and it started with the S908USQS3CWF2.

Verizon has told me to try the following none of which have worked. 

-reset network settings

-reset all settings

-eject the Sim and re-insert it

-use the e-sim

-delete the e-sim and recreate it again and use it, and reboot during these steps

-turn airplane mode on and then off again

- reboot phone

-check for updates (there were none) 

-upgrade cell phone plan (never going to do that, we have unlimited 5g and they're just trying to sell us on a worse plan) 

They went on to say that the issue is a network issue, which I don't believe is true because my family is on the same network with the same galaxy S22 Ultra device and there web pages take a second to load whereas mine take 5+ minutes to load an internet page from the same location/tower.

This is what they said "It seems like a signal issue where the cell site is not able to sent the signal on your device. I will need to raise a ticket to our dedicated team who will get this fixed form their end. They will be sending an engineer to look at the cell site. It may take 1-2 business days for our dedicated team to get this fixed. Once it is resolved, you will be notified via email once it's resolved."

I doubt this is the case and Verizon just sent out a bad update the essentially bricked the phone for anything other than wifi which is ridiculous. These are steps you can try but none of them worked for me since it was the cause of the bad software update. 

[brc5399]

Same here! I've been to 6 verizon shops:  swapped sim/esim, airplane mode, complete reset and still nothing. Yes, I get signal in town, only because the 5g is so strong but to and from work, no signal. Grayed out bars with an "x" over them. I bought an unlocked A14 and put the S22 ultra's sim card into it...  IT WORKS JUST FINE!! 

Verizon, fess up that the latest update malfunctioned, is a known problem and fix it!!! Samsung Galaxy S22 Ultra #S908USQS3CWF2 July Security Update 

[vzw_customer_support]

We definitely want to make sure that your service and device are working properly so that you can have the correct experience. We contacted you on Private Note to further assist you.~Geo

[missa4202001]

I have the same issue, s22 ultra. No bars, x through the greyed out triangle. It picks up service in very random spots. Works fine in a Verizon store. Swapped sim, Verizon disconnected and reconnected my phone to the network, tried e-sim, switched sim channels, tried manually selecting a network. Per Verizon store recommendation, I took my phone to a repair shop for diagnostics. Per the non-verizon repair tech, the only error reporting on my phone was a talk-back error, first reporting 8/19/23. Antenna is functioning fine as is the rest of the systems and sensors on the device. He stated the talk back error meant my phone was trying to connect to Verizon and recieving nothing back from them, and this is on them. Regarding the update specified above, mine updated on 7/7, and hasnt been showing errors until about a week ago. Verizon store solution is to upgrade my phone. This is ridiculous, we bought this phone outright from Verizon a little over a year ago. Why is this acceptable? Has anyone found a fix for this? 

[AndrewG]

My S22Ultra just started doing everything everyone has mentioned in this thread today. First it would drop from 5G to 4g. Not a huge deal considering I am in the country and typically I only get 4g. But then it would randomly drop all cell service. Then come back and flash 5G then 4G and now its just stuck on no cell service. 

Tried going in to manually select the network and when I click on Verizon it says it can't be found. I just did a factory reset to see if that would fix anything. So far it's looking like it didn't.

[vzw_customer_support]

We're sorry for the issues you're having with your S22. We will be sending you a private note to assist. 

~Ivone

[Bahiana]

I am also having horrible connection issues with the S22 ultra. I've spent hours on the phone troubleshooting, visited more than one store and at this point I  don't see any options other than changing phone or service but my phone is less than one year old and this issue started shortly after purchase.

[vzw_customer_support]

Bahiana We're sorry to read about the issue with your device. We're here to help. Has there been a SIM swap done for the device? Does this happen everywhere or only in a certain location?  ~Peter

[Nagode]

I have the same issue afet the update 2 weeks ago. It is terrible. Need a solution.

[vzw_customer_support]

We're sorry to hear that you're also having trouble with your S22 after the recent software update, Nagode. These updates are intended to fix issues, and hopefully this isn't just coincidence. Let's take a closer look into this. Please be on the lookout for a private note from us.

-Joseph

[vzw_customer_support]

I'm sorry we missed you. Please send us a private message or reach out to contact us here: https://www.verizon.com/support/contact-us/  -Joe

[htamer]

Why it's private we do have the same issue all of us what is the solution me and my wife face a lot of problems since that happened and we cannot communicate spichaly in emergency situations, we need to know the fix ASAP. 

[vzw_customer_support]

Hello! One of our main goals is to keep you connected to your loved ones and especially during an emergency. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started. 

~Maria

[Chillibombs]

I have been having the same issues with my S22 Ultra since 9/9. Would appreciate any help!

[michaelpmcclelland]

I'm convinced it is the Verizon network.  I am on a business trip in Hawaii and my phone is working fine here.  I live in Northern VA and that is where all the problems are.  While at SFO on route to Hawaii my phone worked  fine also.  

In Hawaii I am getting 5G without the 5G throughput issues we are all familiar with also.  The only place I had a issue was at the airport and only for a few seconds on a parking garage.  

Not lost on my was the patch that was just sent out also.  2 patches in e weeks is not been the norm for Samsung phones.

[vzw_customer_support]

We understand how important it is to stay connected at every location, and we will be more than happy to assist you. We would like to ask you to please keep us informed in case you experience any issues once you are back in the impacted area. We can definitely go over the necessary troubleshooting steps to get your service working properly. http://spr.ly/6600PhU7e ~Geo

[vzw_customer_support]

I know how important it is to remain connected, Chillibombs. I know I would be concerned if I started to have some issues with my connection after a software update, and we're here to help. Please be on the lookout for a private note from us.

-Joseph