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Google Voice (Voicemail) Not Working

Does anyone have Google voice working? See thread below from XDA forums. Sounds like everyone who uses Google voice for voicemail is having issues. In my case, I have call forwarding set up and whenever someone calls me (my Verizon number) and I dont pick up, it is supposed to then forward on to my google voicemail service. I have had MANY android phones and zero issues with this over the years. This is the first phone that it will not work with. What happens is that it seems to forward the call (i.e. my verizon voicemail does not pick up), however, Google voicemail never answers. Like I said, I've been using this service for years, so I know how it works and how it should work. However, something with the S6 will not allow it to forward the call corectly to my Google voice number. Any help would be greatly appreciated. See below for more information and other users having the same problem.

[Q] Google Voice not working on your S6? - Pg. 2 | Verizon Samsung Galaxy S6 | XDA Forums

One side note, the service does work fine if people call my "google voice" number (as it should)....its just when they call my Verizon phone number. It never rings over to google voice. It just rings and rings.

Comments

Snn5

Mine works, but I have a LG G2 and LG Volt.

ajbang

Haha, ummm thanks for the heads up. Yeah, I'm speaking specifically about the Galaxy S6.

travelfeet

All I can do is validate your issues. I have a Note 4, probably my 10th android device, and the first with this issue. Google voicemail picks up, but no one can leave a message. I have set up forwarding on the phone and via Verizon's website.

GMSLEE

Came in from a Google search, having this issue on my new LG G4. But I have a Note 4 (work phone) on which I do use Google Voice as my voicemail. Since you mention it's not working for your Note 4, I thought I'd post that it is doable.

My voice mail settings (phone, settings, Voice Mail) show that I'm using the carrier, and *86 for voicemail. But voice mails do get left in my Google Voice inbox when people call my Note 4 phone number. I think I just let the app set itself up, despite it telling me that automatic configuration is unavailable.

furby0761

I just got the S6 this week and Google voice no longer works. No matter how I set it up (with HD calling on or off) all calls are going to my VZW VM. I would prefer to not have this happen as Google Voice is superior (especially with the text message and forwarding to my e-mail)

Merobison

Did anyone find a solution? I'm having same issue with my s6. Google voicemail worked perfectly on s4.

LG_G4_User

Had GVM working on my Samsung S5. Had to get a new phone, moved to the LG G4, now GVM won't work. Tried manually entering call forwarding, and then get a message that call can't be completed as dialed and no one can leave a voice mail. Stuck with Verizon visual voice mail.

Merobison

After spending time w/ Verizon support, she figured out she didn't know how to solve it, so she passed me to Level2... within a minute he had it solved. Something about him needing to provision by voicemail, and then was able to go in and setup it up as normal. Then I did the Google Voicemail setup as normal and all worked fine.

ebuggers

Exact same problem. I have an S6 and apparently my google voicemail hasn't been working for over a month

ebuggers

I spoke with Sonia from Verizon today and we were able resolve this problem by requesting a new google voice number. For some reason the google voice number I have been using for the last 5+ years wasn't working anymore. Soon as a activated a new google voice number, problem was resolved.

Wtaylor

Use your PC on the google voice site and activate with the number provided. This will NOT be the google voice phone number you call to check your voicemail. For instance, my google number is 919-351-3xxx and the number I used with the *71, *90, and *92 calls you make to turn on Verizon is 919-285-1yyy.

Once I used the PC to the correct number to link, all worked fine.

Genomachino

I have this same issue with my Galaxy S6 Edge and Google Voicemail... And, this may not have been working for a while and nobody has told me!!

I drilled into the Google Voice site online and finally figured out that I needed to send a *71 plus my GVoice number from the phone.
At the Google Voice website for your GVoice account, pull down the Gear Tab (Upper Right),
Go to Settings and click on the Phones Tab... Go to your Android (or iPhone, I guess) number, mine says "Verizon" as the device.
Next to the Edit / Delete Buttons, Click on "Activate Google Voicemail on this phone"
Follow the instructions in the pop-up window, basically "dial": *71 plus your GVoice number and press call, just like you were making a call with that number. See pic of pop-up window
Now it worked for me!!

[Image edited for privacy as required by the Verizon Wireless Terms of Service]

mastakidd

If forwarding to your Google Voice # does NOT work -- it did not for me -- the SOLUTION is to access Google Voice settings where it now provides a DIFFERENT # to forward to, which worked for me. As you can see in attached image, the forwarding # they instruct is different that my GV # (bottom left).

Instructions to get correct forwarding #:

1 - Login to GV on computer

2 - Settings (gear icon)

3 - "Phones" tab

4 - Add phone/number OR it's already displaying from you adding it before

5a - Click the link to activate = correct forwarding # popup displays

5b -'edit' button near #, and on next screen near 'forwarding options' click 'active' link = correct forwarding # popup displays

You're welcome!

Eug Lopi

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