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More and more often, I look down on my phone and see that I have a missed call and a voicemail, but my phone never rang. This happens to me and my wife. This happens as follows: I call my wife's phone. There is a "long" pause (maybe 10-15 seconds, no ring back tone heard) and I hear her voicemail come on. I can repeat this call multiple times and the calls go right to voicemail. When I finally am able to reach her, she says that her phone was turned on and she was not on it. She looks at her phone and sees that she missed a call and has a voicemail. This happens when both of our phones are set to "wi-fi calling" and both of us are on wi-fi networks. This also happens if both of our phones are on "over-the-air 4G or 5G". I think this might be a system throughput issue? Maybe the system is overflowing and the only thing it can do is send calls to voicemail? I see previous posts about this, but our issue has started to become a real issue. Both of us are long-time Verizon customers. My phone is a Samsung Galaxy Z-Fold 5; hers is a Samsung Galaxy S24. We live in SW Florida.
Hey mwtucker we know it is important to get important calls at any time of the day. We want to make sure we help you resolve this for both you and your wife. Sometimes with WiFi calling turned on at all times, it can become confused on whether to connect the call over the Wifi network or the Verizon cell towers. I want you to please try turning off Wifi Calling temporarily to see if the issue still happens. Once you test it out, please let me know the outcome.
-Jazzy
We are still here 24/7 to help if needed.
-Jaquetta
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