Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
DJCosmo
Enthusiast - Level 2

I have been having this problem for over a month.  It will send text messages to people and I won't hear back from them, then I will text them again and they'll send me a screen capture showing they did reply to me, but I'm not getting the message.  It did this on Handcent, Stock messaging app and now with Textra Messaging app.  There doesn't seem to be a rhyme or reason, it just seems to do it randomly.  I've gone through soft resets, removing and reinstalling apps, deleting things...  None of it seems to help.@

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27 Replies
clarkiamontana
Enthusiast - Level 1

I have the same problem and it is getting worse. July 2022

 

vzw_customer_support
Customer Service Rep

clarkiamontana,

 

Getting everything you are sent is always important. Thank you so much for reaching out here. Any issues sending texts? Does it seem to be an issue with certain people or everyone?

 

-Andrew

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Pandora427
Newbie

Hi there. Did you ever figure out what's going on? I've been having this issue too for the last couple months. I usually use MySMS for texting. Tough to know exactly how much it's happening, which makes it even more frustrating. The texts people send that I don't get right away never come through. I've tried troubleshooting w/ a chat rep a couple times and they "reset" things on their end, but it's still happening.

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vzw_customer_support
Customer Service Rep

@Pandora427

It’s important to me that you’re able to receive all of your text messages on your wireless device. I would love the opportunity to assist.

What model device are you using? When did this problem begin? Have you tested your text messages with the MySMS texting app uninstalled and with using the default messaging application only? Please keep me posted.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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clarkiamontana
Enthusiast - Level 1

I have a google pixel 5-4a.  The dropped texts are happening regardless of who the cell phone carrier is for the other person.  It makes no difference if I am inside, outside, home or otherwise. I have rebooted phone and router. This is very frustrating! clarkia montana

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vzw_customer_support
Customer Service Rep

We're happy to assist you with these calling and texting issues. Please send us a Private Note for further assistance. 

*Gen

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Pandora427
Newbie

I have a Galaxy S6. I'm trying to just use the stock messaging app and seeing what happens, but that also hinders my productivity. I like to be able to text via my PC while I'm working. The fact that the text messages that I'm not getting NEVER come through (as opposed to eventually popping up later) concerns me the the most because I have no idea what else I may be missing from people, and I use texting for both personal and work purposes. I also tried contacting Samsung support, and they had me do a wipe cache partition on the phone, but had no other helpful info. I don't believe I had this issue at all before the most recent software/system update either.

FYI, it happens with all contacts - iPhone and Android users - and, like I said, only happens intermittently, and I don't know about it unless I eventually get a text from someone asking me why I'm not responding to them.

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vzw_customer_support
Customer Service Rep

Making sure your text messaging is working is very important Pandor427. I know its frustrating but we will ge this resolved for you. Thanks for contacting Samsung to try and fix your issues. Do you only have this issue at certain place, work or home?



KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Pandora427
Newbie

No. It's not specific to any particular location, and it has happened both when I'm on Wi-Fi and off/just on regular mobile data.

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Careen
Newbie

I am having the same problem. I recently changed carriers to Verizon but now do not receive all text messages. Seems to be messages from specific iPhone users. I have Galaxy S6.

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vzw_customer_support
Customer Service Rep

Getting your messages is a must. What make and model phone did you have before? Do your friends with iPhones have send as sms and mms turned on? Are they using imessage? Do all your messages go through in a timely manner to all the other phones? Do you have you mobile data turned on all the time?
CheriS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Careen
Newbie

I previously had an Iphone 5S. I still have it and it is still working, even though I don’t need it. The salesperson told me it would go off from the Iphone in about a week. However, that is the way I learned I wasn’t getting some messages on the Samsung Galaxy S6. Yes my friends have sms and mms turned on. I don’t know what Imessage is, but they use the standard message application that comes with Iphones. All of my messages go through to them but their response doesn’t come through on the Samsung ever. I have mobile data turned on all the time.

Thanks,

Careen

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Careen
Newbie

Update - the "fix" for me was to go into the settings of my old IPhone that I still have and turn off anything relating to messages and text. Now I get all my text on my Samsung from IPhone users. 

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vzw_customer_support
Customer Service Rep

Thanks for your input Careen. DJCosmo, have you been able to try any of the troubleshooting that this thread has given? Are you still having the issue? 
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DJCosmo
Enthusiast - Level 2

Hard to say if anything has worked since I only know if I’m missing texts from other people. I haven’t heard complaints lately, but who knows. It’s a really frustrating problem and the longer I have this phone the more irritating glitches pop up with it. Eventually, it’s gonna oops it’s way into traffic and I’ll be looking for a new service provider or phone at the very least… not sure I can stay with Verizon if they can’t make their service more reliable or help customers when they’re not. Just for reference, I feel like you should just direct me to the nearest service center since this forum is just shy of doing nothing but making more irritated that it’s even a problem. It’s not just 1 person, it’s many and apparently our fault. Riiiight….

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vzw_customer_support
Customer Service Rep

DJCosmo, we appreciate the fact that you completed the troubleshooting steps. I know that this has been a frustrating process but I am glad that your service seems to be working now.  Our priority is to  assist our customers in a timely fashion. We understand that the trouble shooting process can take a while and for that we apologize.  If you would like to find the nearest store location, please follow the link: http://vz.to/1Jzrh6K


RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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JohnnyDoe
Contributor - Level 1

Pandora427 and DJCosmo -

I had the same problem you have - I couldn't receive MMS messages (pic or group messages). I didn't have trouble sending them, but I always wondered why I wasn't receiving responses.

I trouble-shooted with Verizon for nearly 2 months - sim replacement, device replacement, network reset, profile rebuild on Verizon and I even had Apple software engineers involved... nobody could fix the problem....

One day, a Verizon Tier 2 specialist was looking at things and even though I didn't have Phone/Message blocking enabled myself (through My Verizon), there was something on the backend (Verizon side) where simply because the feature was part of my plan it was blocking my messages due to an error.

Don't know if this will help you guys at all, but after months of frustration it actually was something simple for my case. Good luck to you both!

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Pandora427
Newbie

Interesting. Were you receiving any text messages? It only happens intermittently for me. Most of the time, it's fine, but then every now and then someone will contact me later on or via another method and be like, "Helloooooo? Where'd you go?" And then, they'll forward texts they'd sent previously that I didn't get. So frustrating!

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DJCosmo
Enthusiast - Level 2

I was receiving some or most texts, but the same thing where people would show me later they texted me and I didn't ever receive it. Annoying and especially the lack of any help besides things I have already tried.

Sent from my Verizon Wireless 4G LTE smartphone

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Pandora427
Newbie

And you said you had the issue even when you didn't have any third party texting apps installed, right? I'm seeing if getting rid of MySMS helps, but if you had the issue with and without third party apps, then I don't have much hope that will help solve the problem.

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