My Z Flip 5 Didn't bring a sim card
Napalmm
Newbie

Hello, I was wondering why my phone didn't bring a sim card. Not in the box nor installed and was wondering why could that be and what I can do about it, Thank you.

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1 Solution
vzw_customer_support
Customer Service Rep

Hey, Napalmm, I know I would have some concern if my device didn't come with a SIM card. Our resources for the Z Flip 5 indicate it should come with a pre-installed SIM card already in the device, so that is indeed odd.  Here's where you'd remove the SIM tray to check: https://www.verizon.com/support/knowledge-base-305014/

 

If it in fact did not come with one, and you need one versus activating the eSIM, you can visit your local corporate owned Verizon store for a free SIM card. https://www.verizon.com/stores/

 

I hope this information helps.

-Joseph

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1 Reply
vzw_customer_support
Customer Service Rep

Hey, Napalmm, I know I would have some concern if my device didn't come with a SIM card. Our resources for the Z Flip 5 indicate it should come with a pre-installed SIM card already in the device, so that is indeed odd.  Here's where you'd remove the SIM tray to check: https://www.verizon.com/support/knowledge-base-305014/

 

If it in fact did not come with one, and you need one versus activating the eSIM, you can visit your local corporate owned Verizon store for a free SIM card. https://www.verizon.com/stores/

 

I hope this information helps.

-Joseph