Not receiving SMS texts from TD Bank

[Quinnie775]

I am not receiving verification texts from TD Bank for my Samsung account. I have an S24 Ultra. TD Bank said I should reach out to Verizon. 

[vzw_customer_support]

Thank you for reaching out to us on this platform. To better assist you, please tell us a little more. Are the text messages coming from a 1-800 number or a short code (typically 4 digits)? 

~Maria

[Quinnie775]

Yes. I called the bank and they verified that the number was being sent and to the correct number. They recommended that I reach out to Verizon for support. I checked my spam messages as well and nothing there either.

[SynthpopAddict]

Does the bank use an regular phone number to send texts, or is it coming from a short code (where there are only 4-6 digits and doesn't look like a US phone number)?  Depending on how they are sending the texts, you may need to disable RCS or other forms of encryption to see if that gets your texting app to receive those texts, or if it's only this one particular company whose SMS texts you can't receive, something with Verizon's filters are blocking them.

[vzw_customer_support]

We definitely want to make sure that you are able to get those important messages, we have sent you a private note to gather more details. 

~Pam

[vzw_customer_support]

We had sent a Private Message to continue the discussion related to your issue with receiving codes from your bank. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support. -Dee