Returns Processing Center
Enthusiast - Level 1

To Whom It May Concern,




This is {edited for privacy}. I returned a replacement phone to your distribution center last Thursday the 2nd and it is showing I have a tracking number for it and It has been returned to the distribution center on this Monday the 6th at 4: 29 PM. So why have I not yet received any confirmation in a text or an email stating that it has been received yet? It has been six days now since it has been returned and I have been waiting on a text from Verizon so that I may go upgrade my phone at a Corporate store in Alpena, Michigan. Can someone look into this for me and please send me a text or an email stating my device has finally been returned because it has!


Thank you!!!

Labels (1)
Re: Returns Processing Center
Customer Service Rep

We are here, and ready through Verizon Chat! Just DM us, and we can assist you with any questions, or clarification. We know trade-ins take time, and we want to keep you in the loop! We can check your account, and billing to view your trade-in, we are here 24/7 to help!