S23 Ultra - Turn Off 5G
Jwaters1537
Enthusiast - Level 1

How do you turn off 5G on the S23 Ultra? It does not give me the option in the mobile network settings. 

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Re: S23 Ultra - Turn Off 5G
anthonyzylstra
Enthusiast - Level 1

Verizon has taken over your phone more than ever.  I just got off of the phone with tech support as my transition to the new phone was not clean or efficient and asked them directly.  They stated, "Verizon does not allow 5G to be disabled on their network."  

Funny though because on my wife's new iPhone 14 it can be disabled, so this is them clearly using a loophole in the Samsung product line because on other networks (sans Att) you can disable 5G.

After over 20 years with Verizon, we will be canceling them for a more open network.

My NEW s23 Ultra, has less battery life than my note9 I traded from...all because it is constantly searching for networks.  I am now tethered to a charger since it arrived last week Wednesday. 

Re: S23 Ultra - Turn Off 5G
vzw_customer_support
Customer Service Rep

Hey, Jwaters1537. Thanks for reaching out about your 5G service. You should be able to go to Settings > Connections > Mobile Networks > Network mode. Then choose LTE/3G/2G from the list. This would disable your 5G Network connectivity on the device. I hope this helps!

*Haley

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Re: S23 Ultra - Turn Off 5G
anthonyzylstra
Enthusiast - Level 1

Hi Haley,

Thank you for the reply.  However, it appears on this new phone, Verizon has turned off that function.  Please let me know if there is another setting that i can find to turn this ability back on.  

See screenshots below of what I actually have access to.

Screenshot_20230223_074041_Call settings.jpgScreenshot_20230223_074329_Call settings.jpgScreenshot_20230223_074329_Call settings.jpgScreenshot_20230223_074041_Call settings.jpg

 

 

Re: S23 Ultra - Turn Off 5G
vzw_customer_support
Customer Service Rep

 

Do you know if you're on a regular 5G plan with us? We can also bring this into private and look at your account if need be. Just let me know.*Justin

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Re: S23 Ultra - Turn Off 5G
GeeTeeAych
Enthusiast - Level 2

Obviously this VZW account either is brand new  and is just reading a script. Verizon has not allowed Samsung phones to turn off 5G since the S21 series. They do allow iPhones to switch it off. 

There was a third party app that could turn off 5G on Samsungs but Samsung & Verizon "fixed" the security hole in UI 5.1 that he used to make his app work. The only way to make the app work is to downgrade to older firmware, which is inadvisable for many reasons.

So, there is no way to actually disable 5G on any current Samsung S23, S23 Plus, or S23 Ultra.

Re: S23 Ultra - Turn Off 5G
VonTorrGSD
Enthusiast - Level 1

My new S23+ doesn't have a "Network Mode" option. So now how do I turn off 5G???

Re: S23 Ultra - Turn Off 5G
vzw_customer_support
Customer Service Rep

Hello! We would be more than happy to assist. Are you able to click on more settings option? 

*Leyla

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Re: S23 Ultra - Turn Off 5G
rasputin5000
Newbie

You have to use the Samsung Band Selection app, then press "more network settings" in it

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Re: S23 Ultra - Turn Off 5G
aslade
Enthusiast - Level 1

I recently bought a Samsung Galaxy S23. Before buying the phone I researched if you could switch between 5G and other mobile services such as LTE (similar to iPhones). Standard Samsung S23s can switch between 5G and other mobile networks. The Verizon version of the Samsung S23 you cannot. I went to a Verizon store and they told me there was nothing they can do. I am very disappointed in Verizon. I guess they don’t care about the health of their customers because they don’t give us the choice to choose how much radiation and cell frequency we want to expose ourselves to. I am a long time Verizon customer and an investor in their stock. I guess I will have to find another company that cares about the health of their customers and will have to stop investing in this company.

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