Visual Voicemail
JRACEGIRL
Enthusiast - Level 2

Keeps saying audio controls resetting please wait. Not sure why I am getting this error.

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26 Replies
wolfman2377
Newbie

Mine has done it on every Samsung phone I have owned. Used to be sporadic now its all the time, especially the last couple. Issue follows the phone it seems changed phones, fac reset rebooted, toggled the service. Nothing has changed. 

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vzw_customer_support
Customer Service Rep

We know having multiple devices with the same issue is a huge deal, and we want to help ensure things are fully taken care of, wolfman2377. What seems to be going on exactly with your Visual Voicemail? *Zaak

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wolfman2377
Newbie

I'm always getting the audio controls resetting message for every message I want to listen to. It doesn't matter if Bluetooth is on or off and it doesn't matter if the speaker is turned on or off. This issue has spanned mult phones over recent years. This issues reoccurs also for every message I want to listen to even if they are in succession. I have done all the troubleshooting and resetting, phone swaps and it has not changed. 

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4BobL
Newbie

Same exact issue for me...   Samsung S10 linked with new Galaxy 4

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RV858
Newbie

Was there ever a solution to this bug? I'm still having this problem on every voicemail.

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vzw_customer_support
Customer Service Rep

Good afternoon!

To gather more details, are you having issues listening to your voicemail on your mobile device?

If so, how do you normally access your messages? 

*Roberto

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Gh2000
Newbie

Add +1 to the list having this problem.

I just today replaced a four(ish) year old Samsung Galaxy Watch 2 with the 2020 version of the Galaxy Watch3 45mm as the battery on the former was shot and I wanted newer health features.

With the old watch (and older ones from years before) I never had issues with using the voicemail app even just in the last few days.  Today, just an hour or two after linking up the new watch, I got an unrecognized phone call and declined so that it went to Verizon voicemail.  When Visual Voicemail notified me, I tried to play it just as always and there was a long pause and then a popup message saying “Resetting Audio Controls”.  

Just like everyone has said, it does play but it takes a long time and I feel like I didn’t hit the play button.

I have *no* problem accessing voicemail via *86, but certainly prefer the simplicity of using Visual Voicemail like I have for years.

The watch code is fully updated as per the fresh install today and the phone is a Samsung Galaxy S9 with Verizon obtained via BestBuy also updated with all recent OS pushes and Google Play store apps.  

Visual Voicemail About says it is version 12.0.00.8.

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vzw_customer_support
Customer Service Rep

As always, our customer's feedback is greatly appreciated and your account concerns are our concerns too. Thank you for providing such great details and we're here to assist you in any way we can. Congrats to you on getting your new Samsung Gsalaxy Watch 3 (45mm). Let's continue working together. How long have you been experiencing  issues with vieiwng a notification "Resetting Audio Controls?" Are you experiencing other service issues with your Smartwatch or the Visual Voicemail feature? - RobertC_VZW

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Gh2000
Newbie

The problem started the first time I used voicemail after switching over to the new watch.

 

No other issues.  I have stopped using Visual Voicemail since playing messages no longer works and I access any messages via *86 and slog through the old UI.

FWIW, just like most others here, if I turn off Bluetooth, voicemail works normally.

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Georgiegirl63
Enthusiast - Level 1

Same here. But ONLY since connecting my ●Samsung Note 9, Android V10 to a ● Samsung Galaxy Watch Active2, (8B3C) Model# SM-R830. One UI v2.1

■Here's what happens when I press "play" ▶️ on a VM: It says ■"Audio Controls Reseting. Please wait.". It will play if I wait but it happens again if I click pause or play again. Not just one VM, same story, all different VM's.

■No problems playing VM when dialing *86.

■HowEVER,ℹ If I disconnect (by turning off Bluetooth) the problem goes away.

Clearly a compatibility issue.

mrozek1500
Enthusiast - Level 1

I am having the exact same issue. I was about to test hard resetting my phone until I read this. I turned off Bluetooth then Visual Voicemail works fine. 

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vzw_customer_support
Customer Service Rep

Georgiegirl63 We certainly want to do everything we can to help you out. We sent you a Private Message here in this forum.

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I am having the same issue.  No problems checking anywhere else. I have the active 2 watch as well.

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ackara95
Newbie

Same issue with Active Watch 2 and voicemail. Disconnected from Bluetooth and it works fine now. 

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vzw_customer_support
Customer Service Rep

ackara95

 

Glad to hear that you were able to get it working.  Have you checked o see if all of your apps and all devices involved are up to date on their software? If so have you reset the watch to see if the issue continues while connected to Bluetooth?

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vzw_customer_support
Customer Service Rep

We're sorry to read that you're having the same issue. Is this only happening on the Voicemail app, or are other apps having this issue? If you wait, are you able to hear the voicemails? 

 

PedroM_VZW

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JRACEGIRL
Enthusiast - Level 2

I have the same watch, so that must be what is causing mine to do that. Thank you for the information. 

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nyukcubed
Enthusiast - Level 2

I'm having the same issue. I can connect through *86. I have reset my phone and cleared the data on the app. I have the S10 Plus and the new Samsung Watch3. I had the Frontier before and no issues. I don't recall if this started after I got the new watch or not.

kitedoc
Enthusiast - Level 1

by chance did it start after you linked a galaxy watch?   I have the same issue and I think this is the problem

 

vzw_customer_support
Customer Service Rep

We want to ensure you're not experiencing any issues with your Galaxy Watch, kitedoc. Please tell us more about what's going on. What is the make and model of your watch?

 

DanielleR_VZW

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