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Why can't I receive text messages after switching from an iPhone?
sbprice1115
Newbie
โ€Ž05-18-2015 03:13 PM

I just switched from an iPhone to the galaxy s5. I turned off my imessages before deactivating my phone but I am still not receiving any text messages. I can send them but not receive. Anyone know how to fix this ?

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vzw_customer_support
Customer Service Rep
โ€Ž05-18-2015 04:42 PM
You've come to the right place for help sbprice1115,
We want you to receive all of your messages at all times. Sorry to hear that you have been having troubles while connected to your new phone. It is good that you turned your iMessage off before activating the new phone. You may also need to un-register your apple id with Apple for that device. Here are the steps: http://bit.ly/1pGck8T

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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An Accepted Solution is available for this post. Jump to solution.
vzw_customer_support
Customer Service Rep
โ€Ž05-18-2015 04:42 PM
You've come to the right place for help sbprice1115,
We want you to receive all of your messages at all times. Sorry to hear that you have been having troubles while connected to your new phone. It is good that you turned your iMessage off before activating the new phone. You may also need to un-register your apple id with Apple for that device. Here are the steps: http://bit.ly/1pGck8T

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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