Why don't I hear the notification sounds for text messages?
D-man35
Enthusiast - Level 1

I have just got the new s6 and I'm using the default messaging app but recently changed to the Verizon messaging app since then it seems like when I get texts when they come through I do not hear them or the notification sound so has this been a problem or is it maybe the Verizon messaging app a problem

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Trina71
Enthusiast - Level 2

Open the customization part of the Verizon messaging app to make sure it is on the same or a notification that has a good sound that will get your attention. As Verizon messaging app can also have a different sound which could be causing your problem.

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Trina71
Enthusiast - Level 2

Open the customization part of the Verizon messaging app to make sure it is on the same or a notification that has a good sound that will get your attention. As Verizon messaging app can also have a different sound which could be causing your problem.

vzw_customer_support
Customer Service Rep

Trina71, this is a great recommendation.  D-man I would also recommend checking the volume of your phone and making sure it is at it’s maximum or at least a level that you are comfortable with.  To find the area Trina spoke of follow these steps: tap the 3 dots in the top right corner>tap customize>tap tones. The you can pick a tone that is louder for you.



AnthonyM_VZW
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