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authentication failed

hello!

my aol email has frozen on my phone. I tried refreshing and that did not work. I deleted my email account and now when I try to restart the email account it says authentication failed (after checking incoming server settings). my friend has the same phone, her email froze last week, she refreshed it and now it works. I don't understand why mine is not working. any help or suggestions would be appreciated.

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Verizon_Support

Let's get you back up and running asap 11wwdd11. I understand you have already removed and tried to readd the email account. Have you tried logging into your email account from a pc? Also, please try removing the battery then reinserting the battery back to your phone and readd email. Also, are you able to access the internet successfully? Please keep us updated.

Thank You,

MichelleL_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

Artesianrev

I have a similar problem. I'm using an S4. Changed the password on my msn email account but authentication failed. Deleted the email and cannot re-add. I can access the email on a pc. Tried pulling the battery but that didn't help. Thanks!

Verizon_Support

Artesianrev,

We want you to be able to enjoy using your email account on your Samsung Galaxy S4! Have you checked to make sure your email account does not have 2-step verification set up on it? http://bit.ly/1njb5e4 Are you manually entering it the server information for the email account? http://vz.to/1jZGAq6

LindseyT_VZW

Follow us on Twitter @VZWSupport

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