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front camera is not working getting error message

kdaly21

Everytime i try and access the front camera i get an error message.

I have tried clearing the cache and data and nothing is working.

Restarted several times and samsung support was not help

Comments

Kev48us

might be a problem with the phone i have had no problems with my s9 + maybe do a exchange

Verizon_Support

Your post tells us you’ve put in a lot of work already on this camera error, kdaly21. What is the error message that displays? Are you using an S9 or a S9+?

DavidH_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TheS1R

Did you try updating firmware? It appears that there is already a firmware update for this brand new phone (surprise, surprise -- NOT):

https://www.verizonwireless.com/support/samsung-galaxy-s9-plus-update/

Software Version: R16NW.G965USQU1ARBG

Android® Security Patch Level: 2018-02-01

Below are the fixes/improvements this SU is bringing on your Samsung Galaxy S9+:

Improved Camera performance

Fixes an issue that could prevent the camera from responding or launching under certain scenarios.

Additional bug fixes

Addresses an issue that could prevent Android Pay™ from working.
Fixes an issue preventing the face unlock feature from working properly.
Improves the Bluetooth® connection performance.

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